United States Postal Service

2.8
45 reviews

About

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Visit your local Post Office™ at 14039 Puritas Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14039 Puritas Ave, Cleveland, OH
44135, United States

Hours

Reviews

2.8
45 reviews
5 stars
15
4 stars
4
3 stars
5
2 stars
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1 star
20
  • SL
    Shay L
    Sep 13, 2025
    1.0
    I'm trying to find corporate number after not being notified by carrier that I had a package and letter that needed to be signed for, I took the slips directly to puritas location where Nicole who I'm surprised is still working there retrieved my signed slips and said she would send somebody back out the same day which was yesterday Friday the 12th I didn't receive it still so I said ok maybe they will just put it in route for Saturday which is today still nothing inconveniently I ride back up to location for Tiffany to tell me she can't locate any package or letter at the station and will have Nicole call me on Monday wow is all I can say. It's so many messed up things about this location but to lose somebodys packages and not being able to locate them is diabolical. I wish I could rate a 0
  • JL
    Juliana Lozada
    Sep 9, 2025
    1.0
    We caught the mailman delivering a "second notice" for our package and when questioned on said package they did not even have it on the truck. Then when going immediately to pick it up from the store they acted like we were lucky to come get it because they already gave us two notices. Funny how you can attempt to deliver a package that is still sitting at the facility but we're the problem.
  • SK
    Sam K
    Aug 20, 2025
    1.0
    I didn't receive my college degree in the mail and I haven't gotten my mail all summer. After the first complaint a month ago they said they'd file a carrier alert card but "oh we don't know what happened". Then the mail carrier decided to stop delivering my mail again so I filed another complaint. Yesterday they finally told me the real reason. I've lived here for 2 years and the name on the box wasn't a problem until this summer. Not sure what to do because if the mailman is ignoring a carrier alert card, then a change of address form won't work either.
  • DJ
    Debbie Jackson
    Jun 3, 2024
    2.0
    Overall, we are very happy with our mailman and rarely have any issues when receiving our mail. This review is directed towards the employees who work at the post office. I have sent packages and purchased products from other locations prior. They seemed to be short and talked down to me when I was asking questions related to the availability of their products. She previously seemed so kind and personable to the customer before me. I understand how frustrating customer service can be and try to be overly prepared to make their job easier, but some of my questions answered online do not apply to every location.
  • TH
    Taylor Haj
    Apr 24, 2020
    1.0
    I keep finding my mail in my lawn cause they cant seem to push it in my mail box I called to make sure it doesnt happen again and there extremely rude and say they cant push it all the way in cause it doesnt fit but when I walk out there with a magazine and a bunch of junk mail it goes right in there just lazy

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.