United States Postal Service

2.3
121 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6600 Lorain Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6600 Lorain Ave, Cleveland, OH
44102, United States

Hours

Reviews

2.3
121 reviews
5 stars
32
4 stars
6
3 stars
3
2 stars
2
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of professionalism.

Delivery Issues

Many customers reported problems with mail and package delivery, including lost items, incorrect deliveries, and delays.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and friendly service.

Operational Problems

Customers noted issues with the post office's hours, staffing shortages, and inefficiencies leading to long wait times.
  • DK
    Debby Kitchell
    2 days ago
    4.0
    I constantly read negative reviews of this post office. I have found them to be courteous, helpful and informative
  • LR
    Lisa Rodriguez
    Dec 29, 2025
    1.0
    The worst and rude people works here. If better if u trained them how to work with people.
  • TB
    Teagan Batis
    Nov 13, 2025
    5.0
    Has a great experience sending my package out here!
  • MG
    Marcia Gowe
    Oct 15, 2025
    5.0
    Clean quick and easy, in and out less than 5 minutes.
  • KC
    Kori Congos
    Aug 27, 2025
    1.0
    Agents are barely awake most of them. This branch is PATHETIC! NEEDS FUNDING LIKE LAKEWOOD!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.