United States Postal Service

2.4
68 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8745 Broadway Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8745 Broadway Ave, Cleveland, OH
44105, United States

Hours

Reviews

2.4
68 reviews
5 stars
20
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1 star
41
  • JJ
    Johnta' Jacobs
    Jan 6, 2026
    2.0
    Not sure if I'm going to continue using USPS or this branch. Sent my step mom a Christmas gift on 23rd of December. Its January 6th and still no gift. Its been 2 weeks. Normally dont take this long... not sure what they having going on. That day the system was down i should've took my gift somewhere esle for postage. But lesson learned now I'm gonng have to repurchase and resend the gift if its not received smh.
  • DR
    David Robinson
    Oct 18, 2025
    5.0
    I want to say THANK YOU to both the Clerk who handled my call, and the Carrier #12 for his help in getting my package delivered corrected. I ended up with a wrong number on the package, they sent me a notification and after I called we corrected my mistake. Both were curious, easy to understand and went out of their way to ensure my package being delivered that Saturday 10/18/25 like it was supposed to be. 👍👍
  • CH
    Crystal McDowell Harper
    Jan 6, 2017
    1.0
    In December, I bought a cover for my tablet. Tracking had it marked as delivered 12/1, but it wasn't delivered to me. I called, they took my address and number--and never called me back. I called 2 days later. They put me on hold and I waited OVER AN HOUR (I wanted to see how long it would take) before someone picked up the phone and asked me who I was waiting for. They took my address and number--and NEVER called me back. Luckily, whoever they delivered it to put it back in the mail and I got it a week after it was marked delivered. On 12/23, I ordered a book my son needed for school. He didn't need it until today so I thought I was going to get it early. It was marked delivered 12/27, but again not to me. I didn't even bother to call this time, I just waited for it to be resent. I FINALLY got it today. Unfortunately, I had to go out and buy one at the bookstore yesterday because he NEEDED it TODAY and it cost 3 times as much! I wish I could give it zero stars!
  • MA
    Mike “J Psychosis” Abbott
    Mar 18, 2016
    1.0
    They never answer their phone. Called 18 times just kept ringing then it hung up after 2 minutes of ringing

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.