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Visit your local Post Office™ at 454 Richmond Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
If there were a zero rating, I would leave it. This is the worst PO I have ever dealt with. Today's young female AA carrier was going to leave a large pile of packages three feet near our front door which is completely coated in ice and snow - we cannot even open the door. I went outside and said leave them in the USPS box that is clearly seen at the side door, where there is a clear path that has been plowed and salted. This is not about race, creed or color. These people are utterly clueless. She had the gall to say this isn't my route and to ask me to help her carry them since she didn't use a box and had one. Well, can't you see the doorway is blocked??? The inside office staff are equally as bad. The young, short AA man who works there most days is the most surly, unhelpful, unprofessional person imaginable. There is one good letter carrier, who is a long-time employee and that is it. I go out of my way to not visit this office. I had to go there this past Saturday in an attempt to get a lost package. One person was working the counter on a Saturday after the holiday season. I stood in line and was given a number to call since they cannot seem to do anything for the customers. This location should be shut down and the mail distributed to other post offices like Landerbrook, which is excellent.
PS
Patricia S.
Dec 11, 2025
5.0
Friendly greeting and courteous service. Was able to get in and out quickly.
KD
Karen DApollo
Sep 7, 2025
1.0
Don’t ask for your mail to be stopped while you’re on vacation. Came back after the week I asked for it to be stopped and my my mailbox was full and was all WET!!! Why is it so hard????
JK
Julie Kaveshnikov
Feb 22, 2025
5.0
This is a USPS office of a city that is 1x1.5 miles, I am surprised to see so many complaints on here. The staff does their job and works hard, they take care of people fairly quickly, there are plenty of self-service machines in case you need to buy stamps or envelopes.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location in Cleveland?
The United States Postal Service is located at 454 Richmond Rd, Cleveland, OH 44143.
What are the opening hours of this USPS location?
It is open Monday to Friday from 8:30 AM to 6:00 PM, and Saturday from 8:30 AM to 3:00 PM. The post office is closed on Sundays.
Can I apply for a U.S. passport at this USPS location?
Yes, many Post Offices, including this one, accept first-time U.S. passport applications. You should complete and print your application form before applying and schedule an appointment online for passport services.
Does this location provide passport photo services and what is the cost?
Yes, passport photo services are available by appointment and the current fee for a passport photo at USPS is $15.
Can I get a PO Box at this post office?
Yes, you can reserve a PO Box online or in person at this location. Prices vary by location, and you can check availability and pricing online.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary. It's best to check with this local post office for exact lobby hours.
What nearby places can I visit around the USPS at 454 Richmond Rd?
Nearby places include other post offices like "Post Office-Richmond Heights" and services like "Taste of China" restaurant and "Georgio’s Oven Fresh Pizza Co" for dining before or after your visit.
Is there convenient public transportation or landmarks near the USPS for easy access?
The USPS at 454 Richmond Rd is near other USPS locations like the "US Post Office" and "United States Postal Service", which can help orient visitors. Additionally, landmarks such as "Gas and Go" gas station and "Highland Food Mart" grocery store are nearby for convenience.
Are there any professional services close to the post office?
Yes, close to the post office you can find "Z Immigration Consulting" for immigration law and professional services, and "Mercy African Hair Braiding" for beauty and salon services.
How can customers get more information or schedule services online for this USPS location?
Customers can schedule passport appointments and manage PO Boxes using the USPS online scheduler and official USPS websites linked at this location's profile.