United States Postal Service

2.0
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3675 Warrensville Center Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3675 Warrensville Center Rd, Cleveland, OH
44120, United States

Hours

Reviews

2.0
132 reviews
5 stars
21
4 stars
11
3 stars
4
2 stars
7
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported problems with mail and package delivery, including lost items, incorrect deliveries, and delays.

Staffing Problems

Several reviews mentioned understaffing at the location, leading to long wait times and inefficient service.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific staff members who provided helpful service.
  • TW
    Taliyah Whitehead
    6 days ago
    1.0
    Had packages that was supposed to be picked up and they never came to get it but i received a confirmation that it was picked up when i quite literally still have the packages🤔
  • MP
    Miranda P
    Sep 20, 2025
    1.0
    Typical post office experience. Also typical of government employees. Does the bare minimum, couldn't care less, lights are on but no one is home, don't actually want to help you. I hate using this service to ship anything, and I only do if I am forced to. Just use UPS. Edit: and to top it off.. I was notified by the recipient of the package I was sending that somehow (even though I bubble wrapped it, and the put it in a package with extra bubble wrapping just for safe measure), water got into the package and onto electronic device I was sending, possibly damaging it. So it was most likely mishandled because I put so much extra care into the packaging. I will NEVER use USPS again.
  • FB
    Freddie Ballard
    Sep 19, 2025
    5.0
    Fast and efficient service.
  • AJ
    A J
    Sep 15, 2025
    1.0
    Anytime I drop mail or packages off it is DAYS before I get notified that it was fully shipped out. I have never encountered that with any other usps. Also- regarding my mailman, half of the time they say they “couldn't deliver mail/package because of an animal” I have cats? and my security footage shows them walking right by my house not even trying. Mine REGULARLY delivers my packages to my neighbor also.
  • AW
    Alisha Walker
    Aug 1, 2025
    3.0
    Wasn’t that great I feel like every time I felt like I wasn’t able to get the help I needed

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.