The UPS Store

3.7
259 reviews
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Business Details

11459 Mayfield Rd, Cleveland, OH
44106, United States
(216) 421-7200
https://locations.theupsstore.com/oh/cleveland/11459-mayfield-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2697 in Cleveland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Huntington Bank Off Of Mayfield.

Details

  • DeliveryNot available

Location

The UPS Store
11459 Mayfield Rd, Cleveland, OH
44106, United States

Hours

Reviews

3.7
259 reviews
5 stars
165
4 stars
4
3 stars
4
2 stars
14
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Shelly and Anthony.

Efficiency

Customers frequently noted quick and efficient service, especially for tasks like shipping and returns.

Appointment Issues

Several reviews highlighted problems with appointment reliability, particularly regarding notary services, leading to frustration among customers.

Mixed Experiences

While many had positive experiences, some customers reported unprofessional behavior and issues with lost packages, indicating inconsistency in service quality.

Store Environment

The store was generally described as clean and well-organized, contributing to a pleasant customer experience.
  • MA
    Michelle Adams
    5 days ago
    5.0
    Fast friendly service. Everything is visit even when I leave the country i look for UPS store ship things home so that I don't have to carry it on the airplane. Thanks UPS Store
  • KH
    Kate Harvie
    Dec 26, 2025
    5.0
    The ONLY UPS store to which I will go on the east side of Cleveland. Exceptional service and runners.
  • CP
    Carole Pendleton
    Dec 3, 2025
    5.0
    Staff very friendly and very helpful..
  • TF
    Taylor Foster
    Nov 29, 2025
    5.0
    Amazing service and very patient with a complex printing project!
  • FA
    Fares Antaki
    Nov 19, 2025
    1.0
    I booked a notary appointment a few days in advance for 3 pm and received a confirmation through the online system. On the day of the appointment, I received a call from the store in the morning while I was at work, but no voicemail was left. I tried calling back several times and no one answered. When I arrived at 3 pm, I was told that the notary had already left for the day and had tried to reach me to come in earlier. This was very frustrating and unprofessional. If an appointment slot is offered and confirmed, the notary should be available at that time. Otherwise, those time slots should not be provided. The staff called the notary while I was there and I was told to just come back the next day. This is not acceptable for a scheduled and confirmed appointment. I hope the store improves its appointment reliability because this experience was very disappointing.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2697 in Cleveland offer?

The UPS Store #2697 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.