Business Details
12135 Bennington Ave, Cleveland, OH
44135, United States
Certified by RXO • Mar 01, 2026
(800) 883-4593
Certified by RXO • Mar 01, 2026
https://www.rxo.com
Certified by RXO • Mar 01, 2026
About
Certified by RXO • Mar 01, 2026
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Certified by RXO • Mar 01, 2026
Hours
Certified by RXO • Mar 01, 2026
Reviews
4.2
447 reviews
5 stars
347
4 stars
15
3 stars6
2 stars5
1 star
74
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers frequently reported significant delays and rescheduling of deliveries, leading to frustration and dissatisfaction.
Professionalism
Many reviews highlighted the professionalism and friendliness of the delivery teams, with several customers praising their courteous behavior.
Communication
There were mixed reviews regarding communication; while some customers appreciated timely updates, others experienced poor communication and lack of information regarding their deliveries.
Installation Quality
Some customers noted issues with installation quality, including improper setups and damage to appliances, while others praised the careful handling and setup of their items.
- DFDavid FloodFeb 26, 20261.0Would give it zero stars if possible. I thought this was a convenient option instead of paying for IKEA delivery. Here I am, sitting outside for 25 minutes and my order still hasn’t been brought out. It says pickup from 10:00am - 6:00pm on Thursday. Guess what day it is? Thursday. Arrived at 425pm and nothing.
- RKRachel KovachFeb 14, 20261.0I have been trying to get my IKEA products since 2/11. They continually keep telling me it’s an “issue with delivery” after sending me delivery confirmation. This will be my THIRD reschedule. I live less than 10 miles from the warehouse. Let me get my belongings please! This is hindering the opening of my shop - I can not wait until Monday 2/16.
- SLStephanie LeeFeb 11, 20265.0Wonderful and kind delivery team. They delivered the large boxes inside our garage so we didn’t have to finagle them later which was very helpful. Appreciated the updates on when it would be delivered and the careful nature knowing two of the boxes contained glass panels.
- JSJill SchieveFeb 1, 20261.0Extremely frustrated with this company! Was told an 12 hour delivery window and gave up my entire Saturday to receive my order. No calls, texts, or updates as was promised. Not one person at customer service is able to tell me even where my 57 parcels are! They said they can’t even locate them, but I should ask the company I ordered from (absurd and I already went that route). Won’t provide a local contact so I can reach out to my local company. Told someone would call me tomorrow and my delivery will be rescheduled for 11 days from now! All I heard was, “I’m sorry and I don’t know”. I want my case prioritized and I want compensation for my wasted day!
- BJBrittney JacobsJan 31, 20265.0These delivery people were awesome. Super friendly, worked quickly, and just all around nice individuals. I've had other items delivered from other companies, but these guys were the best!
Frequently Asked Questions About RXO
What services does RXO provide in last mile logistics?
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America, arranging around 10 million last mile deliveries and 500,000 assemblies and installations annually.
Where is RXO located?
RXO is located at 12135 Bennington Ave, Cleveland, OH 44135, USA.
What are RXO's operating hours?
RXO is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
How can I contact RXO for service inquiries?
You can contact RXO by phone at +1 800-883-4593 or email at lastmile@rxo.com.
What languages are supported by RXO for customer service?
RXO supports English and Spanish languages.
What types of delivery services does RXO specialize in?
RXO specializes in last mile, final mile, home delivery, appliance delivery and installation, as well as furniture delivery.
Is RXO active on social media?
Yes, RXO has a presence on LinkedIn, Facebook, Instagram (@rxo.inc), and Twitter (@rxoinc).
What nearby places can I visit before or after visiting RXO?
Nearby you can visit the Cleveland Pickleball Center for sports and recreation, Thompson Race Way Park for outdoor activities, or enjoy a meal at Tortilleria La Bamba, a Mexican restaurant.
How can the nearby transportation and freight services help in accessing RXO?
XPO Logistics, Inc., a nearby freight and cargo service provider, can assist with transportation needs related to RXO's logistics services.
Are there convenient dining options near RXO for visitors?
Yes, visitors can find dining options like Tortilleria La Bamba (Mexican), Spring Garden (Chinese/Asian cuisine), and Mr Hero (sandwich shop) close to RXO.
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