Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3 Severance Cir to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
3 Severance Cir, Cleveland Heights, OH
44118, United States
Hours
Reviews
1.9
200 reviews
5 stars
33
4 stars
7
3 stars
6
2 stars
12
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, leading to negative experiences.
Delivery Issues
Frequent complaints about lost or misdelivered mail and packages, with customers expressing frustration over unreliable service.
Mixed Experiences
While some customers had positive interactions with specific employees, overall sentiment indicates a lack of consistent quality in service.
Facility Management
Customers noted issues with the cleanliness and organization of the post office, contributing to a negative perception of the location.
- TCTadarol ChristianDec 28, 20251.0I had a package on it's way to me with the wrong address on it. I caught the problem before it reached my zip code. I called to see what I can do and ended up going up to the office. Everything matched except for the numbers of the address so I went to the post office for them to hold the package once it comes back since the address didn't exist, and I could come up there with my identification and retrieve the package. The ladies were very dismissive, one took my information like they were going to help me but when the package came back they sent it back to the sender instead of holding it for me, and when I came back up there to get the package they were very dismissive again and couldn't care less. I think pretending like you were going to help me and then doing nothing is worse than just telling me you're not going to do anything. It was a simple fix if they actually cared. It's happened to people I know before and the people at the post office held the package for them to pick up. It's sad, and I hope to never have to do anything with this particular post office again.
- ASAdelaide SannaDec 22, 20255.0A really nice post office with ample parking & helpful employees. Hats off to the US Mail Service!
- LMLaNita McCoyDec 19, 20251.0Sadly, very rude consistently
- ASAlex SilasDec 16, 20255.0Honestly this USPS deserves better star averages! I have never longer than 3 minutes in a line, there’s hardly any line usually, and I’ve used the self service kiosk too that was great as well. Staff is pretty friendly too. Not a bad place if you ask me!
- TMThat’s MeNov 24, 20251.0Their attitudes are the worst encounter, very toxic and unhappy older women
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Cleveland Heights?
It is located at 3 Severance Cir, Cleveland Heights, OH 44118.
What are the operating hours of this Post Office?
The Post Office is open Monday to Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 3:00 PM. It is closed on Sunday.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment using the USPS online scheduler. Limited walk-in hours may be available at select locations.
How much does it cost to get a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this Post Office?
Yes, you can rent a PO Box by searching availability and reserving one online, then completing the setup in person at the Post Office.
Are PO Boxes accessible after regular Post Office hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary by location.
What nearby places can I visit around the Post Office?
Nearby you can find various services such as Creative Moves (event planning and daycare), several other Post Offices including Severance Center Post Office and US Post Office, and medical centers like Cleveland Clinic Severance Medical Arts.
Are there dining options near the Post Office for a quick meal?
Yes, Subway is located nearby, offering convenient sandwich options if you want to grab a bite before or after your visit.
Can I find fitness or recreational facilities near the Post Office?
Yes, I/O Fit is a nearby gym and sports venue where you can engage in active life and fitness activities close to the Post Office.