United States Postal Service

2.9
124 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1320 Nagel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1320 Nagel Rd, Cincinnati, OH
45255, United States

Hours

Reviews

2.9
124 reviews
5 stars
47
4 stars
9
3 stars
7
2 stars
12
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered, or mishandled, leading to frustration among customers.

Staffing and Wait Times

Customers frequently mention long wait times and understaffing, contributing to a negative experience.

Mixed Experiences

Some customers report positive experiences with specific staff members, while others have had consistently negative interactions.
  • SH
    Sarah Hartman
    Jan 5, 2026
    4.0
    Nice post office location, plenty of parking and decent facility. Quick drop off for prepaid postage.
  • JS
    j Stallworth
    Dec 17, 2025
    5.0
    My experience at Nagel postal office was awesome, Bill was the one to get everything I needed and it were taken care of in a timely manner, maybe the customer's that has a bad experience didn't have Bill to help them out. 😊
  • JW
    Jordan Wiehoff
    Nov 17, 2025
    1.0
    Employee never fails to throw my packages around right there in front of me.
  • RR
    Randy Rybarczyk
    Jun 9, 2022
    1.0
    I ordered oil through Amazon that USPS was suppose to deliver. They left a note saying "wasn't delivered due to leaking package/damage" but you can pick up at this location. Called this location and through automated system says the package was here and ready for pickup even though it was suppose to be delivered to my address. I make a trip their to pick up package and after talking with 3 staff members proceeded by the manage I get "it's not here, must have been sent back to amazon". Well when and how was I suppose to know that. Now I can't get a refund from Amazon as I don't have the package to send back. You just cost me a bunch of money and I'm not happy about it!
  • DA
    David Akisanmi
    Jan 5, 2022
    1.0
    Lost 3 of my packages and blamed other post offices. Sent 3 of my packages back to me for packaging error 95% of post offices bypass. Some post offices are more lenient than others… this one is the nitpicker and loses your stuff with no accountability! Do no ship through this location!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.