United States Postal Service

2.9
122 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1320 Nagel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1320 Nagel Rd, Cincinnati, OH
45255, United States

Hours

Reviews

2.9
122 reviews
5 stars
46
4 stars
8
3 stars
7
2 stars
12
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered, or mishandled, leading to frustration among customers.

Staffing and Efficiency

Customers noted long wait times and understaffing, particularly during busy periods, impacting overall service experience.

Communication Problems

Many customers expressed dissatisfaction with the lack of communication, including unresponsive phone lines and inadequate problem resolution.

Positive Experiences

Despite the negative feedback, several customers reported positive experiences with specific staff members who provided excellent service.
  • JW
    Jordan Wiehoff
    Nov 17, 2025
    1.0
    Employee never fails to throw my packages around right there in front of me.
  • CB
    chris bailey
    Jul 2, 2025
    1.0
    Try calling them ,there automated system sucks
  • TC
    Tim Combes
    Jun 25, 2025
    5.0
    Mandy was super kind and helpful! Public services get a back rap but all my experiences here and at the BMV have been lovely
  • MO
    Matt O'Connell
    Jun 24, 2025
    5.0
    These guys are awesome. I mail out a good amount of stuff and they are always there to make sure things are don’t correctly.
  • SA
    Shane Allen
    Dec 14, 2018
    1.0
    Everytime I call no one will answer the phone!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.