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Brand Certified

United States Postal Service

2.8
(124 reviews)

Business Details

1623 Dalton Ave, Cincinnati, OH
45234, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1623 Dalton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1623 Dalton Ave, Cincinnati, OH
45234, United States

Hours

Reviews

2.8
124 reviews
5 stars
49
4 stars
7
3 stars
3
2 stars
4
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported poor service and unprofessional behavior from certain employees.

Package Delays

Numerous reviews highlighted significant delays in package processing and delivery, with many packages sitting for extended periods at the facility.

Facility Issues

Customers noted issues with the facility's accessibility, cleanliness, and inadequate drop-off options, leading to frustration.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction with service and others expressing deep dissatisfaction with lost or delayed mail.
  • CL
    Christian Lorenz
    2 days ago
    5.0
    I can't comment on the performance of the entire staff at this location. But I can say that Rose does her best to help customers. Plus, she's just a really sweet lady. I'm really grateful. Thanks again, Rose.
  • EH
    Elizabeth Harms
    Feb 13, 2026
    4.0
    Usually long wait in afternoons, go before noon for quicker service. Need appointment for passport paperwork to be completed. Sells stamps and packing supplies for do it yourself shipping with a separate area to weigh and obtain postage for large envelopes, small packages or express postal services. Wheelchair entrance is tight with double doors. May need assistance to enter and exit if lone wheelchair user or one with a walker.
  • TF
    The Flannel
    Feb 9, 2026
    5.0
    The young woman that helped me was very friendly. The building is beautiful.
  • KK
    kino kish
    Jan 22, 2026
    5.0
    The friendliest USPS staff!
  • BS
    Briana Seim
    Jan 13, 2026
    1.0
    I try to give a lot of grace for companies, but I have been waiting for a package that has been on hold since December 18th. Every time I call I’m told it’s flagged but it still hasn’t moved nor have I received an update after calling on three different occasions (one of which the woman admitted she meant to send an email and didn’t). I am now waiting almost a MONTH for what was supposed to be a surprise gift for my husband for the birth of our daughter. Very disappointed that I’ve received no update, no contact and that I have had to spend at least an hour plus on the phone and calling to receive this package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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