United States Postal Service

3.8
44 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 4914 Cooper Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4914 Cooper Rd, Cincinnati, OH
45242, United States

Hours

Reviews

3.8
44 reviews
5 stars
21
4 stars
12
3 stars
1
2 stars
1
1 star
9
  • LS
    Lori Stehlin
    Dec 30, 2025
    5.0
    Quick and friendly
  • KL
    Kaitlyn Lemarr
    Aug 29, 2025
    1.0
    I would give 0 stars if I could give 0. Our company has been without mail for over a month now. The first time I went to the post office, they asked me if we had applied for a lock change. My boss sent me down and I wasn't sure about the lock change, and they sent me away saying I 'needed to know' (wouldn't there be a way to look that up in their system to see if someone at our company had applied?). This lady was unfriendly as well. The second time I went, the man I talked to was unfriendly. I applied for a lock change and he was ill-informed on the subject. I ended up having to call a week or so later since the locks had not been changed. They ended up closing out the ticket before the lock was even changed. I had to call them to find this out, they did not call us and let us know. Everyone there seems to be out-of-touch and ill-informed. The lady I spoke with had no idea about our case and had to put me on hold for a while to even figure out that the case was closed (who is managing these people?). They told me they would have our mail sent up to us the next day, as well as the lock changed and the key dropped off at our main office before 4:30. My boss called me the next day to let me know no one dropped off a key. I call the post office back today, and the lady I spoke with had no idea what I was talking about. They told me they would call me back in an hour, which they did not do, and when I called again the line just rang and no one picked up. We have been without mail for a month now. Also, the number that they share online for this location is the operator number, and it took me a very long time to ever speak with a person. After I spoke with someone, they gave me their real number.
  • SB
    Shelly Jarrett Bromberg
    Aug 19, 2025
    1.0
    Today, around 10:30, I went to the Blue Ash Post office to get money order so a friend of mine could pay her overdue energy bill. They were threatening to cut it off today and she 98 years old and disabled. As I approached the postal worker, she told me she didn't have any money orders but the other clerk checking in did. I then asked why it was so hard to get money orders at Post Offices these days. The other clerk barked at me to step back behind the line, which I did. I just shook my head and she started yelling at me, telling me she wasn't going to tolerate me coming up to her counter "being nasty." I started to leave and then realized I wouldn't have time to get to another post office and get to my friend's in time. So, I went back in and she started in on me again at which point I realized I was going to have to leave and try to pay the bill with a personal check. I have never been treated so horribly and I have filed a complaint with as many customer service options there are on the USPS website. I am also calling her supervisor. Denigrating a 70 year old woman who's done nothing is just unacceptable
  • BS
    Bob Van Stone
    Sep 28, 2024
    1.0
    Our mailbox top was left open and with the recent rain I have soaked mail , one of which was a check(I’m self employed) soaked to the fact that numbers and signatures unreadable. Nice work. It’s because of my ferocious dog apparently

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.