The UPS Store

4.8
911 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0852 in Cincinnati offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Krogers Shopping Center Across From Northgate Mall.

Location

The UPS Store
9674 Colerain Ave, Cincinnati, OH
45251, United States

Hours

Reviews

4.8
911 reviews
5 stars
847
4 stars
16
3 stars
6
2 stars
1
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Most customers praised the staff for being friendly, helpful, and efficient, with particular mentions of Rob, Nadine, and Aliyah for their exceptional service.

Efficiency

Many reviews highlighted the quick and easy service, especially for package returns, with several customers noting minimal wait times.

Cleanliness

The store was frequently described as clean and well-organized, contributing to a positive customer experience.

Inconsistency

A few reviews pointed out instances of poor customer service and confusion among staff, indicating some inconsistency in service quality.
  • DJ
    Dunisha Johnson
    4 days ago
    5.0
    Elise was very proficient, friendly and professional. Although I walked in toward the end of her shift, she was still polite and helpful.
  • EW
    Ethan Wehmeier
    5 days ago
    5.0
    I walked in and was greeted by Rob and he was extremely polite and kind. He help me out and got me out the store in a quick manner. Thank you Rob
  • JA
    Janiyah Amani
    Jan 2, 2026
    5.0
    these guys are working very hard with what they are given. down systems and rude customers and still got me in and out pretty fast. go ups!
  • RH
    Richard Hance
    Jan 2, 2026
    5.0
    Was worried about the return process with the Holidays in effect, but service was quick and proficient. Pleasantly surprised. Merry Christmas.
  • SN
    Sheina Newell
    Dec 21, 2025
    5.0
    On 12/18/25 Amazon had screwed up my christmas order royaly and I was very irritated and had to make several trips to return several items to UPS by the end of the day. I walked into the store on Colerain Ave and was met by Rob & Aliya ( I may not have spelled her name right). Rob was so pleasant and helpful in walking me through every step of every return. As I was leaving for the last time. I spotted a beautiful sparkling pink bow . It was a bow he had brought in and set on the printer for the holiday spirit . He lifted my spirits by giving it to me for my granddaughter christmas gift. Above and beyond customer service is what Rob does.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0852 in Cincinnati offer?

The UPS Store #0852 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.