The UPS Store

4.8
874 reviews
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Business Details

9674 Colerain Ave, Cincinnati, OH
45251, United States
(513) 825-0400
https://locations.theupsstore.com/oh/cincinnati/9674-colerain-ave
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0852 in Cincinnati offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Krogers Shopping Center Across From Northgate Mall.

Location

The UPS Store
9674 Colerain Ave, Cincinnati, OH
45251, United States

Hours

Reviews

4.8
874 reviews
5 stars
810
4 stars
16
3 stars
6
2 stars
1
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers praising individual employees like Aliyah, Jessica, and Charlene for their exceptional service.

Efficiency

Customers frequently mention quick and efficient service, with many noting that they were able to complete their transactions in a timely manner.

Mixed Experiences

While many reviews are positive, there are some negative experiences reported, particularly regarding specific employees and issues with service quality.

Store Environment

The store is generally described as clean and welcoming, contributing to a pleasant customer experience.

Problem Resolution

Some customers reported issues with package handling and returns, indicating a need for improved problem resolution processes.
  • DB
    Denise Burton
    3 days ago
    5.0
    The young man at this location has excellent customer service skills. He was professional, polite, knowledgeable and greeted everyone that entered and exited with a hello/ and Have a good day. He was very impressive.
  • DC
    D C
    5 days ago
    5.0
    The Customer Service man was excellent. He was patient kind and very informative Although the service is a little expensive the package was there the next day.
  • AP
    Aubrey Pryor
    Nov 12, 2025
    5.0
    Rob did a great job helping ne at the colerain store i really appreciate the extra mile he went for me i miss customer service
  • AR
    Ashanti Riddle
    Nov 11, 2025
    5.0
    Very kind customer associate! Aliya answered my questions and accommodated me in a great way! Definitely would come back and continue to send packages through UPS!
  • JB
    Jerry Bachman
    Nov 7, 2025
    5.0
    I had six packages I was taking in and the very helpful worker brought a cart to my car to help me!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0852 in Cincinnati offer?

The UPS Store #0852 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.