The UPS Store

Reviews

• JR

  Joseph reed

  3 days ago
  2.0
  Wait is bad and they charge for things that UPS corporate say should be free
• MC

  melissa “Rosie” rose carangi

  5 days ago
  5.0
  they are very hard workers very dedicated and very fast if they have a long line don't matter they get through with a Quickness all the people that work in they are very friendly and Make sure that everybody's having a timely fashion and everybody leaves with a smile on her face I recommend anybody coming to this ups this is the only one I use
• SD

  Scott Dunigan

  Dec 30, 2025
  1.0
  The experience started out pleasant on December 22nd when we went in there to ship packages to family out of state... We paid extra money to have it there and UPS failed to deliver... The package ended up getting delivered after the deadline... When we went back to try to obtain a refund for the extra money we had spent for shipping we were told by a very lousy excuse for a location manager don't know her name but she had long straight Amber or light red hair with glasses... She informed us that the guaranteed time frame for packages had expired on December 19th... However we were not told this when we went in there on December 22nd now the lady that helped us initially she was very nice no issue with her she just did not inform us that the guaranteed delivery time frame had expired... So apparently the manager at this location is inexperienced and has no communication skills and did not relay the information to her employees who were continuing to tell customers after the deadline that guaranteed delivery was still an option that we paid extra money for and did not deliver... When we went back in to address the issue we were told we would get a call back from UPS within 1 hour that did not happen or the latest the very next day that did not happen either... The manager of this place did not have an explanation apparently her employees do not relay communication messages to her either.... This manager has no managerial skills whatsoever she does not follow up on communications nor does she see that her employees relay the correct information to customers... And because of this we handed over extra money to UPS for absolutely nothing they did not deliver as promised.... And then another employee try to defer the issue by making reference that we were pointing at her and being rude when we were not doing that at all we were just making reference to the person we had spoke to who told us we would get a phone call and did not way to go there by calling customers rude and deferring the issue to something else that has nothing to do with why we were there just face up to what you did wrong and admitted don't try to chicken out by playing the offended card that we were being rude... She needs to get a life !!... The manager offered a substandard apology and said that if she tried to do a refund it would just get denied even though admitting that UPS screwed up... If your promise anything in reference to a guaranteed delivery by anything that the manager of this place says to her employees I definitely would double check and triple check to make sure that you're not getting shafted on the back end... I'm very surprised at this location up until this point I've never had an issue... That manager definitely needs some remedial training or placed in a different position or she doesn't have to deal with customers... This manager was not sincere in her apology whatsoever... Now the clerk that originally told us the wrong information she was very apologetic I have no issue with her she was just not informed but it's up to the manager to see that the employees are informed and relaying the correct information to customers so basically the problem falls on leadership and management in this place.... And another rude employee who did not live up to what she said was going to happen either... So to try to get out of it she plays Ithe offended card because we were pointing and showing the manager who told us the information... Anyway if this employee's self-esteem is that bad she should not be around customers either.... And then on top of everything calling us rude again as we're walking out the door... This person should be fired immediately !!..... I'm so disappointed in a company that I've used many times in the past that has not given me an issue but today your ship has sunk !!!
• SC

  sb cucinotta

  Dec 22, 2025
  5.0
  Dawnelle assisted me with my Amazon returns at the UPS store. I made mistakes at home setting up the returns online. Dawnelle was patient and very kind while she was helping me. She figured out the solution to every problem I created with my returns. Good customer service is rare these days. But it seems to be second nature to Dawnelle. She was so helpful! Please thank her for the good service!
• KH

  Kate Harrow

  Dec 21, 2025
  5.0
  Allison was so helpful! I walked in at five minutes to close and was half expecting to get kicked out. Not only was she super helpful, but she was very patient and upbeat at the end of a long day!

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