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The UPS Store

3.7
(136 reviews)

Business Details

810 Eastgate North Drive, Cincinnati, OH
45245, United States
(513) 449-4728

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7021 in Cincinnati offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
810 Eastgate North Drive, Cincinnati, OH
45245, United States

Hours

Reviews

3.7
136 reviews
5 stars
84
4 stars
7
3 stars
2
2 stars
3
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praise the staff for being friendly and helpful, others report rude behavior and poor service from the owners.

Efficiency

Many customers appreciate the quick service and efficiency at this location, often noting they are in and out quickly.

Staff Friendliness

Several reviews highlight the friendliness and helpfulness of the staff, particularly mentioning specific employees who provided exceptional service.

Service Issues

There are multiple complaints about service issues, including problems with returns, notary services, and miscommunication regarding shipping policies.

Cleanliness and Organization

Customers generally find the store clean and organized, contributing to a positive experience.
  • AF
    Aimee Fryman
    2 days ago
    5.0
    I went in with my MacBook and had no idea what I was doing and this young gentleman helped me clear out my MacBook which was beyond his job he was so patient with me and redoing my password and getting it ready to sell and it was very cheap to have them just package it for me and my package arrived very quickly to where it was going and packaged very well it saved me a lot of time and I appreciate the young man at this location very much I give them five stars and I would every time
  • FF
    Flute Fury
    4 days ago
    1.0
    Had a terrible experience trying to return an item here. Was refused to do the return even though customer service for the product I was returning insisted that there shouldn’t be anything wrong. They were very rude with me but nice to other patrons that walked in the store which felt very unwelcoming. I was never rude to them at all. I’ve been going to other UPS locations since this experience and I’m treated with the same amount of kindness as anyone else. It costs nothing to be kind, yet to go out of your way to refuse service and be rude takes a lot more effort.
  • MD
    Michell Dean
    Feb 10, 2026
    5.0
    Always a great experience!!! Very friendly and welcoming
  • JN
    Jenay North
    Jan 29, 2026
    5.0
    Convenient location! No wait, they are fast!
  • SC
    sara cowan
    Jan 20, 2026
    1.0
    I would give zero stars if that was an option. The employees here are rude and don’t understand what customer service services.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #7021 in Cincinnati provide?

The UPS Store #7021 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and Passport/Photo ID services.

Where is The UPS Store #7021 located?

It is located at 810 Eastgate North Drive, Suite 200, Cincinnati, OH 45245.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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