United States Postal Service

Reviews

• SL

  Sal Lazuka

  Sep 27, 2025
  5.0
  The ratings of this post office speaks for itself. Generally, I am disappointed with the Chagrin Falls, Ohio post office. Usually, I engage with some pretty nasty people who really don’t care about helping you. However, today I was greeted by an employee named Mohammed. He was a breath of fresh of fresh air. He took care of my issue with a smile and professionalism. Can he please manage the whole operation? If not, give him a raise and learn by his example! Thank you. Sal Lazuka
• TS

  Toni Scarpa

  Sep 23, 2025
  1.0
  Terrible service. Several times each month I get somebody else mail. The staff is unpleasant and unhelpful; management is uncaring. I now avoid it and use the Gate Mills PO, which is wonderful.
• CH

  Charlie Hamilton

  Dec 12, 2020
  5.0
  This post office unfairly gets a bad wrap. While the USPS in general has problems, everyone at the Chagrin Falls office has always been really helpful and friendly, from the clerks to the supervisor to the post master.
• AG

  Ahzeem GG

  Jan 18, 2020
  1.0
  I was in complete awe at the level of incompetence and unprofessional behavior on display at this post office. If I didn't actually need help getting a priority package signed and shipped, I would be laughing about how bad these people are. You will be made to feel like an inconvenience if you have any questions or need any level of help from these people. And if they make a mistake with your package, consider it a right-off. Just walk away and try again. It'll save you time and stress. Do everything you can to avoid this post office.
• RC

  Roger Coy

  Nov 27, 2019
  5.0
  I have been selling used books online since 2002. I am frequently at 44022 and have had no problems and the postal employees always accommodate my relatively important need of getting the book shipped. Over 60,000 items shipped (at numerous post offices) and less than 6 misfires where the package was lost and at least three of these were undoubtedly the fault of my customer, for instance by entering the wrong delivery address. All necessary information for shipping is freely available either online, by reading the walls of the post office or by inquiry. Most postal customers don't bother with any of this. And then there is the excellent pricing: other companies charge $25 to $30 for what the USPS charges $7 (Priority, up to 4 lbs.). No one can compete. I believe that I shall pack up a couple of books and troop over there, now, without a single worry about the destination of my packages.

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