The UPS Store

3.8
247 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0529 in Brooklyn offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ridge Park Square At I-480 And Ridge Road.

Details

  • DeliveryNot available

Location

The UPS Store
4758 Ridge Rd, Brooklyn, OH
44144, United States

Hours

Reviews

3.8
247 reviews
5 stars
160
4 stars
14
3 stars
3
2 stars
9
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful service from staff, with specific mentions of employees going above and beyond to assist.

Inconsistency

Some reviews highlighted inconsistent service experiences, with reports of rude employees and poor management affecting customer satisfaction.

Efficiency

Several customers noted quick and efficient service, particularly with package handling and printing services.

Management Issues

There were complaints about management practices, including staff training and customer service policies, leading to negative experiences for some customers.

Pricing Concerns

Customers expressed dissatisfaction with pricing, particularly regarding printing and shipping costs, which were perceived as higher than competitors.
  • KK
    KaylaMarieTea
    Jan 3, 2026
    2.0
    First - Rowena is amazing, they were so patient, pleasant, and focused on helping customers. The issue is that this store is ALWAYS understaffed. This worker was alone with a line of 15 people consistently wrapping around this shoebox sized store and we waited for 20 minutes. It's the holidays... You know the volume to expect. This store is always busy when we stop in, but having one worker during holiday volume is poor management. All the staff I've had there have always been great, but this store clearly suffers from poor scheduling and a desire to run on a skeleton crew.
  • PP
    Peter Perkowski
    Dec 25, 2025
    5.0
    Personalized and friendly service, combined with good teamwork between associates in assisting all customers.
  • CB
    Christopher Barth
    Nov 30, 2025
    5.0
    Employee was over the top positive. He had a customer come in to ship something and realized it was more than she wanted to pay to ship it. Instead of being frustrated, he literally asked if she wanted help carrying it back to her car as she had a child in her arms. She was extremely grateful and he carried it out.
  • YL
    Yuriy Lyays
    Nov 20, 2025
    5.0
    Was printing here, everything was 👌
  • RD
    Ryan DePledge
    Nov 8, 2025
    1.0
    The UPS Store on Ridge Rd need’s better staff. Waiting 20 minutes to be waited on. An Employee went in back for the customer in from of me to look for some form. That took 10 minutes. While they were back there I heard someone else in the back laughing who could have came to the front to help the other line of customers awaiting to be helped. I did try what they call The kiosk. I did that after standing there for 5 minutes and it was out of paper. After I was helped, the employee said to take a picture of the return label because she couldn’t give me a receipt for it.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0529 in Brooklyn offer?

The UPS Store #0529 in Brooklyn offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.