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The UPS Store #3008 in Akron offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Liberty Court Route 619.
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, there were several reports of rude behavior and poor service experiences.
Efficiency
Customers generally appreciated the quick service and efficiency of the staff, although some noted long wait times during busy periods.
Pricing Issues
Several reviews mentioned dissatisfaction with additional charges for services like printing labels and using tape, leading to perceptions of greed.
Staff Knowledge
While many employees were described as knowledgeable and helpful, there were instances where staff lacked information about policies, particularly regarding Amazon returns.
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Audri Cochrane
Jan 7, 2026
5.0
Alan provided great customer service and the notary service was very helpful!
LM
Libby Marks
Dec 4, 2025
5.0
The employees are always so helpful and work hard to make sure no one is waiting for long!
AL
Adam Lovell
Nov 17, 2025
1.0
I couldn't give this place a lower review. Truly. -5 stars for ross customer service. He spoke to me like a child and back tracked over everything he said to me on the phone. Bottom line was his representative Sam didn't do his job and my package was broken and I'm out $600. I'm literally dumbfounded at how this guy treated this situation. Sub par owner, sub par employee, and another customer who is out money with zero regard for them.
RA
Rhonda Allen
Nov 13, 2025
5.0
Customer service is amazing at the Arlington Rd location .
MW
Mike wrobleski
Oct 31, 2025
5.0
I won an auction and they used this UPS store for packing the item and shipping. I am extremely satisfied with this UPS Store. They communicated well, packed the fragile item carefully to avoid damage and shipped extremely fast. Shout out to Ross and Colin for the great communication as well.