The Mailbox Store of Westchester

Reviews

• JF

  JESUS F

  Feb 19, 2026
  5.0
  Amazing service
• JP

  John Pizzolato

  Feb 19, 2026
  5.0
  The Mailbox Store in Yorktown was a pleasure to do business in. The gentleman who helped me today couldn't have been nicer, more helpful or more patient. This will be my go to place whenever I need to ship packages or mail. Lisa
• AC

  Anastasia Conklin

  Jan 17, 2026
  1.0
  If I could give zero stars, I would. I have never dealt with a business that charges for a service and then fails to deliver it—not just late, but seven months late. The owner repeatedly takes my phone number, promises to call me back to schedule pickup, and never does. I have gone to the store in person multiple times, only to be told, “Come back tomorrow, it’ll be ready tomorrow.” I have heard this at least a dozen times. I live over 30 minutes away, so each visit is a significant waste of time. Every time there is a new excuse, but no accountability and no results. This has been an incredibly frustrating and unprofessional experience. PART 2 – ADDED TO REFRESH THE OWNER’S MEMORY AFTER HE TOLD ME THIS WAS “MY FAULT” AND THAT MY REVIEW WAS NOT ACCURATE About a week and a half before my wedding, and just days before Father’s Day, I came to Mailbox Store of Westchester to engrave two Yeti cups: one for my fiancé and one for our wedding officiant. I was assured both would be completed before Father’s Day. When I returned, I was told the engraving machine was broken and a replacement part had been ordered. I specifically asked to be called when the order was ready so I would not make unnecessary trips. I was told it would be done the next day after 4 p.m. I came back—nothing was done. The part “hadn’t arrived.” At that point, the Father’s Day deadline was missed, but I was still hoping at least one cup would be ready for my wedding. Over the next several days, I made multiple calls and visits, each time being told the order would be ready. It never was. My wedding day came and went with nothing completed. By then, I had already visited the store at least three times, each visit based on their assurance the work was done. A week after my wedding, I picked up one cup, which had been engraved incorrectly (printed sideways) and needed to be redone. I was told the second cup would have very small lettering and asked if that was acceptable. I agreed, since it was no longer a wedding gift. I was again told I would be called when it was ready - once again no call ever arrived. Six months later, I stopped by again and was told the cup had been moved to a warehouse and to leave my phone number to be called when it was brought back. I waited a week—no call. I followed up and was told I would be called Monday. Monday passed. Nothing. I called on Tuesday evening and finally spoke with the owner. Instead of an apology, I was told he had read my review and that it was my fault for not coming earlier. This edit reflects the full timeline and latest update. I was told I could come the following Monday at 9:00 am only. When I explained that I work and need flexibility beyond a single day and hour, the owner suggested mailing the cup to me and took my email and mailing address. I am now waiting two weeks to see if the cup is actually mailed. I will update this review with the outcome.
• LM

  lindsay murray-keane

  Nov 19, 2025
  5.0
  This Mailbox store and all their services is an asset to our community. I have utilized their services for field print, mailings and custom pieces. Thank you!!
• LN

  Lisa Nestro

  Oct 13, 2025
  5.0
  I have used this service to overnight care packages to my daughter, and I cannot say what a pleasure it is to deal with this business. The owner is super friendly, quick, and efficient. Thank you for an amazing job!