United States Postal Service

1.8
299 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 79-81 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
79-81 Main St, Yonkers, NY
10701, United States

Hours

Reviews

1.8
299 reviews
5 stars
41
4 stars
20
3 stars
10
2 stars
9
1 star
219

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to insufficient staff, often with only one or two windows open during peak hours.

Delivery Problems

Numerous complaints about undelivered packages, with claims of packages marked as delivered but not received, and issues with mail access.

Customer Service

While some staff were noted for being friendly and helpful, many reviews highlighted rude behavior and a lack of accountability among employees.

Overall Dissatisfaction

The majority of reviews expressed frustration with the overall service quality, describing it as one of the worst post offices experienced.
  • GJ
    Gustavo J
    5 days ago
    1.0
    Slow they only have one person working doesn't matter what time you go..I think they be playing and talking on the back...
  • DC
    Dorlisa Courtney
    Dec 17, 2025
    1.0
    I put in a complaint about never receiving my package, I received a call at 7:00 pm at night from a female saying my package was in my mailbox. I went to my mailbox opened it and there was nothing there, I called the number back and said someone called stating my package was delivered to my mailbox.The woman then said it had been, I told her no I'm at my mailbox now as we speak and there is nothing in it, she then turned around and said that my mailbox was broken. I said to her which lie are you going with is it delivered or is my box broken in which you would not be able to deliver my package. She was silent and then said the box is broken! So it was never delivered I said, thank you I'll just call and file another complaint and hung up.The next day around 1:30 I received a call from a gentleman asking about my complaint, basically he said that the mail person didn't have access to our building and that why my package wasn't delivered. I said we'll since you're saying that I also haven't been receiving mail for a while. He said he asked our super for a key and the super never got back to them. Wow! I said this is the first time I'm hearing about this, the tenants were never notified. So basically the post office has not been delivering the mail to the building on a consistent basis only when they feel they can get in and they never notified the owner that they had no access to deliver mail. There are no repercussions for any of this lack of accountability. So the people of area suffer. At the end I never got my package and I'm waiting to see if I'll get mail to come to my building...
  • DG
    Daniel Gonzalez
    Dec 17, 2025
    1.0
    I never received my packages. Sneakers and pants were never delivered.
  • TI
    Tyrone Iton
    Dec 16, 2025
    1.0
    I waited 55 minutes to drop off a package mainly because at the busiest time of the year the post office decided that it was best to have one window open. All this did was aggravate the people who were in line and cause a lot of dissatisfaction in the community regarding this post office.
  • DA
    Dusky Animatez
    Nov 29, 2025
    1.0
    Lady who works there always, she’s terrible, she wouldn’t mail my package because it was a type of accessory for a console, a g story Xbox monitor btw, being sent to Scotland and she said it had lithium batteries in it but I said no and she refused to give service and me and my mom left because she got annoyed with my mom asking questions and she yelled at us, bad service never again

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.