United States Postal Service

1.8
288 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 79-81 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
79-81 Main St, Yonkers, NY
10701, United States

Hours

Reviews

1.8
288 reviews
5 stars
37
4 stars
20
3 stars
10
2 stars
9
1 star
212

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers consistently reported excessively long wait times, often exceeding 30 minutes, due to insufficient staffing at the service windows.

Staffing Issues

Many reviews highlighted chronic understaffing, with only one or two windows open during peak hours, leading to frustration among customers.

Delivery Problems

Numerous complaints were made regarding undelivered packages, with reports of mail carriers marking items as delivered without actually delivering them.

Customer Service

While some employees received praise for their helpfulness, many reviews noted poor customer service, including rude behavior and lack of assistance.

Facility Management

Customers expressed dissatisfaction with the overall management of the post office, citing a need for better organization and efficiency.
  • SB
    Shamanta Baez
    Nov 10, 2025
    1.0
    Worst post office. Every time I come I have to wait 40 mins to do a 2 minute transaction because is only one person at the window. It does not matter that the lady apologizes for the wait and has good customer service the fact that a whole hour break goes out the window when stopping here to do any transaction is insane.
  • EI
    evi ivy
    Sep 23, 2025
    1.0
    The fact that they know they are doing really bad and not changing anything is annoying
  • MN
    Michael Nelson
    Sep 11, 2025
    1.0
    Mail driver hangs out on people’s porches and says he delivered packages when their still in his truck waiting and he plans to deliver tommorow
  • EB
    Eric Blair
    Sep 10, 2025
    1.0
    One of those post offices that makes you think, “Hey, maybe privatizing USPS isn’t such a bad idea after all.” One employee at the counter in the middle of the afternoon, with a long line of customers waiting for service. Just … lame.
  • BB
    Bella
    Sep 4, 2025
    1.0
    Never a full staff no matter what time of the day it is or what day of the week it is . You will be online for 30 minutes or more any time you visit . They need to hired more people .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.