The UPS Store

Reviews

• IG

  ilda gjeka

  Feb 26, 2026
  5.0
  The had the best fastest service with the best employees! So welcoming.
• SC

  Sarah Cynthia

  Feb 21, 2026
  4.0
  The excellent communication and wonderful customer service I experienced on a busy Saturday morning made my visit very pleasant. I'm excited to return to the store for all my future shipping and returns needs.
• YB

  Yasmine Baez

  Feb 14, 2026
  5.0
  I highly recommend this store. The staff was exceptional and handled what initially seemed like an impossible task with professionalism and efficiency. When the owner stepped in, he was especially helpful and ensured everything was completed successfully. He and his team turned a difficult situation into a positive experience. I truly appreciate their dedication—this is the best UPS Store I’ve visited.
• AM

  Ahmad Musa

  Feb 3, 2026
  5.0
  The store manager Steve provided a great service, he was efficient ,friendly and knowledgeable. He handled difficult customer in a professional way.
• LG

  LaToya Goyens

  Jan 10, 2026
  1.0
  Just left this location. I came here to return an amazon package instead of going to my local UPS. One label needed to be printed. Unfortunately, I needed a little help because my vision is not best for reading anymore. I asked Shen at the counter who was assisting me for help to which she replied, "You can do it on your own" , so I did. Then she said, " If you still need help the email address is behind you on the wall." When I turned around I did not see it then noticed it was clear across the store. I said, "If I am having a hard time reading on my phone how can I read that over there. Shen said, " Well you can walk over there yourself." Shen who is working at the counter with her pink dyed hair representing UPS has no customer service, etiquette, no compassion, no empathy and is not willing to help. I sure would hope she doesn't represent the values for business that are necessary to maintain this UPS store. However, I will not be returning here anymore. As difficult as it is to get a job now days Shen should be ashamed of herself. I am sure there are many better choices of individuals looking for a job that would be thrilled to work at the counter and help. My weakened vision is an issue for many people and a little help goes a long way. Perhaps this is why the store was empty. Perhaps this is why the other counter person looked over and Shen and shook his head but also quickly put his head down to make no further eye contact with me. It would have been easy to tell Shen exactly how I felt in the manner she deserved, but why be like her. Instead, I stated to her that she was not nice at all as I exited the store. The world doesn't need any more people like Shen. Hopefully, at a minimum Shen can receive some customer service training and recognize change begins with the individual.

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