The UPS Store

Reviews

• SC

  S. Carrington

  Feb 20, 2026
  5.0
  The customer representatives at the Bronx River Road store (especially, Roman, Sara, Timothy & Jaden) are very professional, patient and kind. This time, Roman assisted us, and he is an asset to UPS. Kudos and keep up the great work.
• SJ

  Sanah Jamal

  Feb 19, 2026
  1.0
  This was one of the most unhinged, hostile retail experiences I’ve ever had. 3 out of 4 employees were rude from the start. I brought in one large return box that was missing a flap and while I was removing unrelated items from inside, the employee helping me skipped me to take the next customer and told me I “should’ve been more prepared.” He then scanned and labeled my box — only to refuse it after watching me tape it up in front of him. Another employee started yelling across the store that I was “bringing in half a box” and got involved in a conversation that had nothing to do with him. It gets worse. After I gave up and struggled to carry the 25 lb box back to my car, an employee came charging out of the store toward me, reached into my car, and tried to grab the package while yelling about a label. I literally froze. It was aggressive and completely inappropriate. When I returned with my stepfather, the same employee who had just charged at me suddenly became polite and apologetic — but then another worker started yelling at us to leave the store. Disorganized, confrontational, and at one point physically intimidating. I still cannot believe how out of control this situation became over a simple return.
• AR

  Anne Rivera

  Feb 15, 2026
  1.0
  Sign on the door says they open at 10am yet there's no one in the store.
• KC

  Kathy Carlo

  Jan 8, 2026
  5.0
  Everytime I go there, the young man there are always so helpful and professional. I was there this evening, 1/8/2026 and I think his name was Orden. He was so patient trying to find the items on Amazon I was returning. I hope I spelled his name right. Was also there with Jayden. Thanks again for your help and patience with me. I only go to this UPS.
• DW

  D W

  Jan 1, 2026
  5.0
  In an era where customer service is sorely lacking the guys at this location are ALWAYS helpful, personable and efficient! They always greet me kindly and usually respond with “don’t worry I got you” to whatever inquiry or help i need- and during the holiday season when I had quite a few packages to collect; took them to my car for me! I didn’t expect the offer and kindly and warmly appreciated it! They are all awesome!

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