United States Postal Service

2.0
215 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8642 Forest Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8642 Forest Pkwy, Woodhaven, NY
11421, United States

Hours

Reviews

2.0
215 reviews
5 stars
43
4 stars
5
3 stars
9
2 stars
9
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Efficiency

Customers frequently reported long wait times and slow service, often exacerbated by understaffing.

Mixed Experiences

While many customers had negative experiences, some reported positive interactions with specific staff members, indicating inconsistency in service quality.

Lost Packages

Several reviews mentioned issues with lost or misdelivered packages, contributing to customer frustration.

Facility Conditions

The post office was noted to be clean and well-ventilated, but some customers suggested improvements to the exterior.
  • KW
    Kuktan Wong
    Dec 19, 2025
    1.0
    This post office employee very rude. After you applied USA passport, they used customer cell phone forced the customer give their post office good grade. It is so ridiculous.
  • WA
    Wadie Ahmad
    Dec 9, 2025
    1.0
    Bad service they have a post on the door in front of the window for a passport walk-in. When I got there the management told me we don’t do that but they have the sign posted up. She felt like she didn’t want to do her job.
  • HL
    Huiqing L
    Oct 2, 2025
    1.0
    The staff were extremely rude and unprofessional. The clerk refused to communicate, dismissed me, and told me that walk-ins had priority over appointments. The worst experience.
  • KC
    Karmen Chen
    Sep 24, 2025
    1.0
    While doing my passport the lady got impatient with me, and I could almost hear the phrase “are you dumb” coming out from her mouth. She corrected herself after almost finishing that sentence. And after that she told me not to question her anymore and just do what I was told. Very rude much.
  • SA
    Shaheed Ali
    Sep 12, 2025
    1.0
    One of the worst. Its NY so expect poor quality customer service. Lazy and slow. Hire ppl who are willing to work

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.