Business Details
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Visit your local Post Office™ at 3302 Palisades Center Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
3302 Palisades Center Dr, West Nyack, NY
10994, United States
Hours
Reviews
2.0
176 reviews
5 stars
39
4 stars
3
3 stars2
2 stars
5
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unhelpful staff, leading to a frustrating experience for customers.
Staff Attitude
Many customers reported negative interactions with staff, describing them as abrasive, condescending, and dismissive.
Service Efficiency
Customers experienced long wait times and inefficient service, often exacerbated by staff's lack of willingness to assist.
Mixed Experiences
While many reviews are negative, a few customers noted positive interactions with specific staff members, indicating inconsistency in service quality.
Accessibility Issues
Several reviews mentioned difficulties for individuals with disabilities, with staff showing a lack of understanding and support.
- NTNelson ToapantaNov 6, 20251.0This is my first time sending an email, and it was a very bad experience in Palisades. I'm aware that my language is a barrier to communication since I speak Spanish, but the Black man who helped us was VERY RUDE TO MY WIFE AND ME. We asked him for help, but he just ignored us and went somewhere else. I told him my daughter speaks English, and he was still very rude to her. I know I don't speak English, but that's no excuse for him to treat us so badly. My wife started crying because of the way he treated us and because he refused to help, even with a translator.
- NKNickolas KosmelNov 1, 20251.0Worst post office , never help you with anything
- JCJennifer CollazoOct 3, 20252.0Very RUDE,…. Very unhelpful..very poor customer service , while I was desperately needing help for passport information..no kind of direction of what or how to do it .. then say” I don’t know what to tell u “very angry customer “! (Palisades mall post office )
- ISIonah M. Elaine ScullyOct 1, 20251.0Ableist, sexist staff. I went to mail disability paperwork & was told in a snide remark that I had to fill out a “certified” receipt form with my form with my certified mail. I haven’t done that before that I can recall. I use mobility aids and cannot walk well and asked if there were forms at the desk. He said they were “just over there” and I said I could not walk to them and he just said he couldn’t help me. From then on when I asked for help trying to understand the form he just said “it’s whatever you want to put on it” which literally makes no sense. I was coming home from a medical appointment in NYC and rushing to get the paperwork in in time so I don’t lose my benefits and didn’t want to miss the deadline to send them because I only got them before the appointment. Long story short - a harrowing experience. If you have a disability and use disability aids or have difficulty ambulating- beware they will treat you like trash.
- AQATIEH QARAWISep 24, 20251.0The African American gentleman needs to learn how to deal with people in a kinder way. We all have stress and problems. I take the train for three hours just to get to work, yet I still manage to smile at everyone. I was standing in line with someone in front of me, just looking at the signs, stamps, and other things they had posted. Then he suddenly told me “oh oh oh, stand in line.” I replied that I was standing in line and he didn’t need to worry. He then responded with “you gotta wait” in a very unfriendly tone and with unpleasant looks. All of this happened while I was already standing in line and not cutting in front of anyone, just looking around. When it was time to pay, I got the option to rate the service I received. He reached over to the screen and pressed the “smiley face” rating on my behalf, which I found to be completely unprofessional.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 3302 Palisades Center Dr offer?
This Post Office offers mail and package sending, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time U.S. passport applications and most can also take your passport photo. Be sure to complete and print your application before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require you to schedule an appointment online for passport services, though limited walk-in hours may be available at select locations.
What are the operating hours of this USPS branch?
Open Monday to Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Can I rent a PO Box online for this location?
Yes, you can search and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check directly with this Post Office for exact access hours.
Are there dining options nearby if I visit the United States Postal Service at Palisades Center Dr?
Yes, you can enjoy meals at nearby places like Mike's Burgers, Wetzel's Pretzels, The Hudson, Gyuzo Japanese BBQ, and IHOP at Palisades Center Mall.
What entertainment options are near this USPS location?
Nearby entertainment includes 5 Wits West Nyack escape rooms, Autobahn Indoor Speedway go-kart tracks, and 7D Turbo Ride at Palisades Center.
Where can I shop after visiting the United States Postal Service at Palisades Center Dr?
You can shop at nearby stores like Spencer's for gifts and clothing, Mobile Couture for mobile phones, Kids Foot Locker for footwear, and Cali Customs for fashion.
How can nearby transit or mall facilities assist my visit to this USPS location?
Since this USPS is located in Palisades Center Mall, you can conveniently combine your postal errands with shopping, dining, and entertainment within the mall, making your trip efficient and enjoyable.