United States Postal Service

3.6
17 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 71 S Route 9W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
71 S Route 9W, West Haverstraw, NY
10993, United States

Hours

Reviews

3.6
17 reviews
5 stars
9
4 stars
2
3 stars
1
2 stars
1
1 star
4
  • LV
    Luz Vivo
    Aug 16, 2024
    5.0
    The post office located in West Haverstraw, NY gives exceptional customer service. The young man of Indian descent with short black hair, is dedicated, reliable, very friendly, professional, helpful and gorgeous.
  • EV
    Elsa Maria Vasquez
    May 24, 2024
    5.0
    West Haverstraw Post Office has the BEST customer service!!! Grateful for their hard work and dedication.
  • MM
    MIK
    Mar 24, 2023
    1.0
    Worst experience customer service and person to person contact. I tried to call corporate but no luck so here goes. The slender Indian(middle eastern)gentleman with the short black hair is the rudest nastiest person I have ever encountered. It was 4:55 five minutes till closing I know this because he kept screaming it over the counter. The last couple customers were all women I was next in line. The man was nothing short of cold and uninviting. Being that I normally do not go to the post office I was unsure of what envelope I needed for next day air. The gentleman told me come back tomorrow, since I didn’t have my stuff ready and then proceeded to call the next guest. I asked him isn’t it as simple as a envelope change can you please just help me. The gentleman began to argue with me and tell me come back tomorrow because his register needs to be counted and he needs to leave at 5 o’clock on the dot. I mentioned to him there are two other people behind me. Are you going to send them away to. He didn’t answer me. He just yelled over the counter. You guys need to leave I’m close, the truck is outside and it is going to leave. If I do not count my drawer. The situation became a bit rowdy because the people behind me begin to argue that they made it before five. To make a long story short, I left the establishment in tears. I cannot believe this was my experience. I also cannot believe that this person was customer facing. I live in this community and that is my post office but I will NEVER return there as long as that man works there.
  • EN
    Eileen Nodhturft
    Oct 5, 2021
    1.0
    So over a year ago I told the people behind the desk that somebody spilled some thing on the door that was really nasty and sticky went in today and noticed it still has not been cleaned. I have seen the cleaning woman there on multiple occasions and the nastiness is still there.
  • VN
    Vannessa Negron
    Oct 10, 2019
    2.0
    The 2 stars are because there was a human at the location. Rudeness is unacceptable no matter what age. Customer service is a provision given by the person behind the counter. If the consumer could do the work themselves they would. Well go elsewhere thanks for your time. Sorry for the bother.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.