With a focus on the community of small businesses and consumers, Staples in Watertown, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Product Availability
Customers appreciate the wide selection of products available, particularly for office supplies and printing services.
Staffing Issues
Several reviews mention understaffing and long wait times, particularly at the checkout and print areas.
Pricing Concerns
Customers express dissatisfaction with inconsistent pricing and perceived high prices compared to competitors.
Store Experience
The store environment is generally described as clean and organized, but some customers report issues with staff availability and assistance.
TC
Trevor Chamberlain
3 days ago
1.0
Was blatantly ignored by the manager and sales associate when trying to ask a question, they continued there chat before walking away with out any acknowledgement. Do your self a favor and spend your money elsewhere
BH
Benjamin Hefner
Jan 4, 2026
1.0
What a horrible experience I came here at first around noon and the worker who did my Amazon returns( an healthy overweight and woman had her nametag hid start with a T grey hair and glasses) wasn’t rude but definitely was not polite and they made many mistakes. Had to try like five times to return my items. Well go figure they made a mistake so after I get home, I gotta drive back up here waiting in line again waste another 45 minutes at the store when I already wasted over an hour plus the drive that’s almost 3 hours of my day and when I I return the second time and tried to explain. I wasted three hours now and that I’m a little bit unhappy about it. The lady got an unruly attitude with me became very defiant and is not what you would expect in any kind of customer service. She even seemed combative. I think people need to be trained and how to treat customers when you waste our time we have the right to be frustrated. You don’t have the right to argue back when you make mistakes.here photo of her! She need customer service training if I did that at my job I’d get fired!
RW
Ray Worcester
Dec 3, 2025
5.0
Had a good working experience when checking for in stock item.
GS
Gary Stinson
Dec 2, 2025
4.0
GREAT PLACE TO SHOP AND LOADS OF INVENTORY
JC
Jackie Collins
Nov 7, 2025
5.0
Product was ready within minutes of ordering online.
Staples carries many brands including Amazon, Avery, Dell, HP, Logitech, Microsoft, Apple, Canon, Epson, and more.
What types of payment does Staples in Watertown accept?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What products can I buy at Staples in Watertown?
Staples offers products such as laptops, desktops, printers, notebooks, pens, markers, office furniture, cleaning supplies, and more.
Does Staples in Watertown have recycling services?
Yes, Staples provides recycling services including electronics, ink cartridges, and batteries recycling.
Are there dining options near Staples in Watertown?
Yes, nearby dining options include Daily Buffet (Chinese cuisine), Apollo (Greek restaurant), Lotus Restaurant (Vietnamese and Asian cuisine), Applebee's Grill + Bar, Olive Garden Italian Restaurant, and The Grille at the Hilton Garden Inn (barbecue).
What nearby stores can I visit along with Staples in Watertown?
Nearby stores include T.J. Maxx (department store), Wal-Mart (discount and grocery store), JOANN Fabric and Craft Stores, Burlington (clothing), and Dollar Tree (discount store).
How can nearby services like UPS Access Point and Western Union help when visiting Staples?
The nearby UPS Access Point makes shipping and receiving packages convenient, and Western Union provides money transfer services, complementing Staples' shipping and financial service offerings.