Staples

4.0
146 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Watertown, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
1283 Arsenal Street - #16, Watertown, NY
13601, United States

Hours

Reviews

4.0
146 reviews
5 stars
84
4 stars
24
3 stars
11
2 stars
6
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.

Product Availability

Customers appreciate the wide selection of products available, particularly for office supplies and printing services.

Staffing Issues

Several reviews mention understaffing and long wait times, particularly at the checkout and print areas.

Pricing Concerns

Customers express dissatisfaction with inconsistent pricing and perceived high prices compared to competitors.

Store Experience

The store environment is generally described as clean and organized, but some customers report issues with staff availability and assistance.
  • TC
    Trevor Chamberlain
    3 days ago
    1.0
    Was blatantly ignored by the manager and sales associate when trying to ask a question, they continued there chat before walking away with out any acknowledgement. Do your self a favor and spend your money elsewhere
  • BH
    Benjamin Hefner
    Jan 4, 2026
    1.0
    What a horrible experience I came here at first around noon and the worker who did my Amazon returns( an healthy overweight and woman had her nametag hid start with a T grey hair and glasses) wasn’t rude but definitely was not polite and they made many mistakes. Had to try like five times to return my items. Well go figure they made a mistake so after I get home, I gotta drive back up here waiting in line again waste another 45 minutes at the store when I already wasted over an hour plus the drive that’s almost 3 hours of my day and when I I return the second time and tried to explain. I wasted three hours now and that I’m a little bit unhappy about it. The lady got an unruly attitude with me became very defiant and is not what you would expect in any kind of customer service. She even seemed combative. I think people need to be trained and how to treat customers when you waste our time we have the right to be frustrated. You don’t have the right to argue back when you make mistakes.here photo of her! She need customer service training if I did that at my job I’d get fired!
  • RW
    Ray Worcester
    Dec 3, 2025
    5.0
    Had a good working experience when checking for in stock item.
  • GS
    Gary Stinson
    Dec 2, 2025
    4.0
    GREAT PLACE TO SHOP AND LOADS OF INVENTORY
  • JC
    Jackie Collins
    Nov 7, 2025
    5.0
    Product was ready within minutes of ordering online.

Frequently Asked Questions About Staples

What services does Staples in Watertown, NY offer?

Staples in Watertown provides printing, shipping, technology, travel, and recycling services, along with products essential for working and learning.

What are the store hours for Staples in Watertown?

Staples is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.