United States Postal Service

2.8
118 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 71 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
71 E Main St, Wappingers Falls, NY
12590, United States

Hours

Reviews

2.8
118 reviews
5 stars
46
4 stars
6
3 stars
4
2 stars
6
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members, particularly Anthony, received praise for being friendly and helpful, others, including supervisors, were reported as rude and unhelpful.

Staffing Issues

Customers frequently noted long wait times due to insufficient staffing, with complaints about employees being present but not assisting customers.

Delivery Problems

Numerous reviews highlighted issues with lost or misdelivered packages, leading to frustration among customers.

Mixed Experiences

Overall, experiences varied widely; some customers reported excellent service while others faced significant challenges, particularly with passport services and package handling.

Facility Conditions

The post office was described as slow and inefficient, with some customers expressing dissatisfaction with the cleanliness and organization of the location.
  • DV
    Dave Vannostrand
    5 days ago
    1.0
    I went to see if my mail was being forwarded and I forgot my Liscense . I understand that I said here is wat I had she the lady do t know her name speak like she is of Hispanic decent. Well you have nothing else I said no she said welll I could pick this up off the floor and I’m that person .i guess the customer service is going out the window . She needs to retire
  • KK
    K Kish
    Nov 10, 2025
    1.0
    I have a covered porch and I came home from work to find a package sitting in front of my garage in the pouring rain. The box was soaked. That was totally unnecessary. I tried calling the post office to complain and there is no number listed for my local office. I went through every prompt and was not able to talk to anyone which was very frustrating. I guess a typical government agency. Would the carrier want their packages left out in the rain? Do better Wappingers Falls carrier.
  • JB
    Joseph Blondin
    Nov 6, 2025
    1.0
    We’ve been living at our house for 5 years and we got a letter on Monday that says they prefer to use Cluster Box’s and that they are no longer going to deliver Any mail to our house. No instructions about how to get or where to put the cluster box or what we can do to get our mail back. We’ve tried to go to the post office to talk to the post master but apparently she’s missing and not in any at point during the day. We left a few numbers to call when she’s in and no calls. Just really rude and inconsiderate and I would recommend avoiding this place at all costs
  • SS
    Sarah Santoro
    Nov 3, 2025
    1.0
    Very unhelpful and rude
  • JC
    Jesse Caruso
    Nov 3, 2025
    1.0
    Marisol, the supervisor is rude and unhelpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.