The UPS Store

Reviews

• GP

  Grant Pollack

  Nov 7, 2023
  5.0
  Quick and easy. Was able to get in and out in less than 10 minutes.
• MT

  Michael Tingey

  Aug 31, 2023
  1.0
  Usually they are very nice but I got someone today (young man) with a disrespectful and unhelpful attitude. This was an Amazon return and his tone was condescending and aggressive. He did not greet me or ask how he could help. I had two boxes that weighed around 8 lbs so had to use both hands to carry them. When he didn’t ask me how I could be helped I said that I had an Amazon return. In an annoyed tone he asked if I had a QR code and that I “had” to have a code for a return. A business really makes you feel welcome when an employee talks down to you. I said that I did have a code on my phone. I had my hands full so was offering for him to take them so I could get my phone out. He stared at me in a condescending way while steadfastly ignoring my clear dilemma as to where to set the boxes down so I could get my phone out. I finally set the boxes down to the side of the scale, not seeing a better place and getting no assistance. Turns out they needed to be put on the scale for weighing. I’m not sure why he couldn’t have just said that, in a pleasant/helpful voice. After getting my phone out and him scanning the code he printed the receipt and just handed it to me, saying nothing. He did not ask if there was anything else he could help me with but just stared at me with another condescending look. Guess I’ll start using Kohl’s for my Amazon returns and for my other shipping I’ll use USPS where they are always very nice and super helpful or FedEx down near BU where they are also very nice and always helpful.
• HD

  Heather DiRienzo

  Jan 30, 2022
  5.0
  Been going to the store on the Vestal Parkway for years. Nothing but 5 star service! Highly recommend!
• VB

  Virendra Bm

  Aug 25, 2020
  5.0
  Always good service. Premises are kept clean. Happy to see that Covid precautions are put in place and enforced. The staff here is always pleasant and very helpful.
• RT

  Roadblock Thompson

  Jan 28, 2020
  4.0
  Very friendly staff.

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