The UPS Store

Reviews

• VR

  Violet Russell

  Apr 2, 2024
  5.0
  Becouse the entire Staff was great, the Manager heard me complementing the guys and came out of his office to THANK ME. He said, they do not receive many positive compliments. Whuch is really sad.
• MT

  Michael Tingey

  Aug 31, 2023
  1.0
  Usually they are very nice but I got someone today (young man) with a disrespectful and unhelpful attitude. This was an Amazon return and his tone was condescending and aggressive. He did not greet me or ask how he could help. I had two boxes that weighed around 8 lbs so had to use both hands to carry them. When he didn’t ask me how I could be helped I said that I had an Amazon return. In an annoyed tone he asked if I had a QR code and that I “had” to have a code for a return. A business really makes you feel welcome when an employee talks down to you. I said that I did have a code on my phone. I had my hands full so was offering for him to take them so I could get my phone out. He stared at me in a condescending way while steadfastly ignoring my clear dilemma as to where to set the boxes down so I could get my phone out. I finally set the boxes down to the side of the scale, not seeing a better place and getting no assistance. Turns out they needed to be put on the scale for weighing. I’m not sure why he couldn’t have just said that, in a pleasant/helpful voice. After getting my phone out and him scanning the code he printed the receipt and just handed it to me, saying nothing. He did not ask if there was anything else he could help me with but just stared at me with another condescending look. Guess I’ll start using Kohl’s for my Amazon returns and for my other shipping I’ll use USPS where they are always very nice and super helpful or FedEx down near BU where they are also very nice and always helpful.
• DM

  Denise Laborde- Morin

  Apr 28, 2023
  5.0
  Very nice place great staff always willing to help

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