The UPS Store

Reviews

• JA

  Jennifer Armstrong-Scolaro

  Jan 20, 2026
  5.0
  The main woman who works at this location is always SO helpful & patient when I struggle with returns on my phone. Always some nice small talk which makes the experience there very welcoming. All staff is friendly, great customer service, wonderful staff. I actually asked for an application for my daughter, the work vibe seems positive & that’s a big part of a good workplace.
• AJ

  Amy Jacobs

  Jan 18, 2026
  1.0
  Very slow, no sense of urgency.
• KK

  Kimberly K

  Jan 15, 2026
  5.0
  Convenient. Plenty of parking. Staff extremely helpful and courteous.
• KB

  K B

  Dec 30, 2025
  1.0
  Horrible and rude customer service. No one was welcoming, and I felt completely ignored. I went to make a return on 12/29 around 6:15 PM. When I arrived, the employee was packing items and did not acknowledge me or stop what she was doing. I waited about five minutes without any assistance and felt completely unseen. When she finally helped me, she scanned my QR code and told me the item needed to be packaged. Since I didn’t have cash or my card to purchase a bag, I let her know I would return the next day with my own packaging. I came back on 12/30 and was helped by the same employee. She scanned the QR code again, but this time it did not work. She stated she didn’t know why and said the transaction had been canceled, which I found questionable based on her overall attitude and lack of effort to resolve the issue. I ended up calling Nike customer service, and the representative was extremely kind and helpful. She quickly created a new QR code, and the issue was resolved on their end with no problem. I’m leaving this review because the attitude and lack of customer service from this UPS Store employee truly needs to be addressed. Especially during the holiday season, customers should be treated with basic courtesy, professionalism, and accountability
• VH

  Vicki Hoffman

  Dec 23, 2025
  5.0
  Always happy to use this UPS store as the location to return my Amazon purchases. Have done that several times here and have encountered a different employee at the desk each time -- every single one has been helpful, polite and patient (especially the first time when I didn't know how returns worked exactly). Truly appreciate their professionalism, especially during busy time of year like the holidays or on Monday mornings when the line is long and starts almost as soon as they open.

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