United States Postal Service

2.7
128 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 226 Teall Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
226 Teall Ave, Syracuse, NY
13217, United States

Hours

Reviews

2.7
128 reviews
5 stars
41
4 stars
9
3 stars
7
2 stars
7
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about lost packages, misdeliveries, and failure to follow delivery instructions were noted, leading to frustration among customers.

Staffing Problems

Many reviews mention long wait times and understaffing, suggesting that the post office struggles to manage high customer volume effectively.

Mixed Experiences

While some customers report positive interactions and efficient service, others express dissatisfaction with the overall experience, highlighting inconsistency in service quality.
  • JA
    Jensen Andino
    Dec 17, 2025
    1.0
    I called about an inquiry of a package that I was supposed to get on the 12 , after they asked me via email to contact them. I called them , the guy that picked up was extremely rude and not helpful at all. He said they tried to deliver to me but something was wrong with my address, I gave him the right one and then I proceeded to ask if they would deliver it today and he was like “ I guess……” and hang up the phone. Extremely unprofessional and rude. I am very displeased.
  • MA
    Michael Amadori
    Sep 5, 2025
    5.0
    We went to get a passport at 10am on a Friday. It was not busy, the employees were helpful, knowledgeable, and enjoyable to be around. Did not take long.
  • CK
    Caleb Keane
    Aug 15, 2025
    5.0
    Very helpful staff have general had positive experience here
  • RB
    RANDY BARNETT
    Nov 19, 2014
    1.0
    Moved to new address the middle of September and still having mail delivered here for people who no longer live here. Have told the mailman several times and nothing has been done. I do not want other peoples mail delivered to me. I have my name in the mailbox. If another name is on the mail, don't put it in my mailbox. Not very happy.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.