United States Postal Service

2.5
101 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 401 W Division St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
401 W Division St, Syracuse, NY
13218, United States

Hours

Reviews

2.5
101 reviews
5 stars
30
4 stars
6
3 stars
7
2 stars
2
1 star
56
  • PS
    Paul Stratton
    Dec 17, 2025
    3.0
    The tracking numbers for packages they provide is laughable as they do not update their system very often in fact I had a package that was delivered in just this morning it is still showing out for delivery and I've had this package for over a week. Shows how inefficient the postal system is
  • TT
    TheSonsofaadam
    Jul 31, 2025
    5.0
    Most of the people here are very friendly and helpful!
  • ON
    Ophelia Noble
    Feb 5, 2022
    1.0
    Yeah they lost a package sent to my grandmother as a thanksgiving gift) and I went through hurdles (3-4 calls + 5-6 emails + 2 opened cases) to finally have Customer Service supervisor say package is gone. The entirety of my struggles took 2 months and she never got the gift, something that was customized and I hoped would cheer her up because of how her life has been affected very recently. I remember being in some call with someone who was accusatory. It was baffling and this is what happened: He was repeating a number to verify with me. I heard the wrong thing, so I told him that wasn’t right. Then I told him the actual number. He said it was what he said, which was both an unnecessary thing to say and spoken in a rude tone. He acted insulted as if I just questioned his authority and accused him of doing something wrong when anyone with common sense would assume I’d simply misheard and move on. And yes, his tone emanated contempt and disgruntlement at being in a call at all. [There is a chance my call was actually with another company and not USPS so I will remove that little anecdote if I end up realizing this is the wrong company to blame, only for that specific case of rudeness]. I’m glad the actual Supervisor of Customer Service emailed me directly in the end but now I have to fight the vendor (from AliExpress) so that I can get my money back - which they are still refusing. If I successfully re-open communication with her I might give another star.
  • BB
    Barbara Briggs
    Sep 19, 2019
    1.0
    The doors were wide open and absolutely nobody was at the counter. I could hear people in the back I yelled excuse me and hello and nobody came out, very rude very unprofessional and I will head back to my home post office where there are actually people who can assist me.
  • EE
    Erika
    Apr 21, 2015
    1.0
    Either they don't answer or the line is always busy. #BS

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.