About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
3.9
477 reviews
5 stars
342
4 stars4
3 stars3
2 stars6
1 star
122
What are people saying?
AI-generated from recent customer reviews
Service Reliability
Customers frequently reported missed or delayed deliveries, leading to frustration and dissatisfaction.
Customer Service
Many reviews highlighted poor customer service experiences, including difficulty reaching representatives and unhelpful responses.
Employee Performance
Positive feedback was given for specific employees, particularly technicians like Jerry and Denis, who provided excellent service and professionalism.
Billing Issues
Several customers experienced problems with billing, including double charges and lack of refunds for undelivered services.
Overall Satisfaction
The overall sentiment was negative, with many customers recommending to seek alternative water delivery services.
- MWMatthew WynneNov 14, 20251.0Horrible company. They are evidently a national company that bought out ready refresh and since that point the service was terrible because they couldn't attract sufficient staff to manage the customer base. I wouldn't be surprised if what staff they did have was just as dissatisfied as we were. They'd miss delivery after delivery and when we finally had to fire them and go with another local outfit (whose service is great, by the way), they refused to pick up their empty bottles and claimed that they owed no deposit, even though the deposit was $8 per bottle. So they're rip-off artists as well. Sorry, you can't save face by writing a contrite review response. The time to provide good service is before the bad review gets written.
- AKAli K.Aug 28, 20252.0They keep changing the delivery dates on their own. I keep running out of water. Sometimes they delivery more than you ordered and charge you. Find someone else.
- DZDAVID ZAWATSONAug 22, 20251.0Since they merged they have become the absolute pits. I have had repeated delayed or cancelled orders and just had one go from Tues to Friday to the following Friday. I cancelled and asked when they are picking up the empties. Answer? Next Wednesday. Anyone see the insanity in that response. AVOID THEM.
- KKkinosaki3311Aug 21, 20251.0Try others. And they don't care if you complains for their errors. Poor customer services.
- SFShawn FAug 15, 20251.0Service became TERRIBLE after the merger with Primo. Cancelled my service after 2+ years. Cancelled deliveries, missing bottles, incorrect bottles, poor customer service/no way to reach via telephone. You name it and it's a problem. Strongly recommend choosing another company for your needs.
Frequently Asked Questions About Primo Brands Delivery
What services does Primo Brands Delivery offer?
Primo Brands Delivery provides a comprehensive selection of branded beverages delivered directly to homes and businesses, including water brands like Poland Spring®, Pure Life®, Saratoga®, and many more.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 275 Oak Dr, Syosset, NY 11791, United States.
Which water brands are available through Primo Brands Delivery?
Available brands include Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
What categories does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
How can I follow Primo Brands Delivery on social media?
You can follow Primo Brands Delivery on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram with the handle @primobrandscorp.
What timezone is Primo Brands Delivery located in?
Primo Brands Delivery operates in the America/New_York timezone.
How can nearby services like Legend Nissan Service help customers visiting Primo Brands Delivery?
Customers visiting Primo Brands Delivery can use Legend Nissan Service for automotive needs, such as vehicle maintenance or repairs, which could be convenient if they need service before or after picking up their beverage deliveries.
Are there any fitness or recreational facilities near Primo Brands Delivery?
Yes, nearby fitness and recreational options include Peak 180 (a gym), The Gaming Studio (sports and recreation venue), Azoulay Karate (martial arts club), and Bounce Trampoline Sports (amusement and sports venue), offering opportunities for exercise and entertainment before or after your visit.
What transportation services are available near Primo Brands Delivery?
Syosset Limousine Service nearby offers limo services, airport shuttles, and rental services, providing convenient transportation options for customers visiting Primo Brands Delivery.
Can I combine a visit to Primo Brands Delivery with local entertainment or educational venues?
Absolutely! Nearby entertainment and educational venues include The Great Escape Room - Syosset (escape rooms and amusement), School of Rock Syosset/Oyster Bay (music school), and Nebula Academy (educational services), which can be great options to explore before or after your delivery service.