The UPS Store

3.7
201 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4821 in Staten Island offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across The Street From The Stop & Shop Shopping Center On Forest Avenue, Between Jewett And Barrett.

Details

  • DeliveryNot available

Location

The UPS Store
1324 Forest Ave, Staten Island, NY
10302, United States

Hours

Reviews

3.7
201 reviews
5 stars
118
4 stars
14
3 stars
8
2 stars
7
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and efficient, with many customers praising their professionalism and willingness to assist.

Speed of Service

While many reviews highlight quick service, some customers report long wait times, especially during busy periods, indicating a need for better staffing.

Store Conditions

The store is noted to be small with limited parking, leading to congestion and difficulty for customers, particularly when carrying large items.

Notary Services

There are mixed reviews regarding notary services, with some customers expressing frustration over availability and inconsistent service.

Overall Experience

Despite some negative experiences, many customers express satisfaction with their overall experience, particularly due to the helpfulness of specific staff members.
  • OG
    Oneika Greenwood
    Nov 16, 2025
    5.0
    The store employees very helpful and the energy is welcoming.. The UPS that routes is in Port Richmond is aggressive with handling packages and need to be address.. The packages recieved numerous occasions banged up n etc...
  • MT
    Mindy Tran
    Nov 13, 2025
    1.0
    The ladies does not look like she want to be at work today, she sighed and rolled her eyes at me as I was walking towards her. If you’re not happy then stay home, don’t come to work and make all your customers feel uncomfortable.
  • RR
    Rob
    Nov 10, 2025
    5.0
    This store is fantastic super fast and no line at all even with multiple people going dropping off packages this store blows away the Richmond ave store in speed and customer service Charles was the best thanks for the help
  • AA
    ARQ
    Nov 6, 2025
    1.0
    Horrible experience. They never pick up the phone, and when I went in specifically for notary services, I was told there was no notary available today—despite no warning or notice anywhere. Staff were extremely rude and dismissive. Don’t go to this place unless you’re looking for the “adventure” of being treated badly.
  • JL
    J L
    Oct 22, 2025
    4.0
    I like the staff, they are always so helpful and kind and to me that means a lot. On the weekends, during a rush i wish they would have a faster turnover but other than that i have no problems getting my mail, asking questions when i call or shipping things out. Very reliable location, very helpful staff.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4821 offer?

The UPS Store #4821 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.