Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5400 in Staten Island offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Stop N Shop Shopping Ctr, Between Tysens La & Ebbitts St.
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Matt, Mario, and Nick A.
Negative Experiences
Several reviews highlighted instances of rude behavior from staff, with complaints about unprofessionalism and poor customer service.
Service Speed
Customers frequently noted that despite long lines, the service was quick and efficient, allowing for fast processing of packages.
Notary Services
There were multiple complaints regarding the availability and reliability of notary services, with customers expressing frustration over inconsistent hours.
Lost Packages
Several customers reported issues with lost packages and poor resolution from staff, leading to significant dissatisfaction.
CM
chris manook
2 days ago
5.0
UPS rep. are knowledgeable, respectful and courteous. They know exactly what their doing and what needs to be done. I've noticed more employees at the location I use. So smart of UPS.
Thank you
AS
ali haider kazmi syed
Feb 25, 2026
1.0
I wish I could give this place zero stars. I came every time on this store but last was very super extremely worst experience. One of the employee is very route and bad behavior he told me take your package and get out from store, I just asked him I dropped off my shipment on Saturday 21 Feb because of too rush. But my shipment still not scanned in 3 days then I go back on Tuesday my package is still there in dropped off same place where I left. But when I asked the employee why you don’t scanned my item can you please Scan this, then the employee told me take your package and get out he was very bad behavior. I had my four-year-old child with me. If he wasn't with me, I would definitely remind him of his mistakes and answer him for his behavior.
KD
korra dale
Feb 11, 2026
4.0
Super helpful and efficient! I've been to this UPS Store a few times now, and every visit has been quick and easy. The staff are always friendly and knowledgeable, making the shipping process a breeze. Definitely recommend for all your packing and shipping needs!
DH
Dan Hadidi
Jan 15, 2026
5.0
Matt assured me that he would make sure my oil pan gets to Washington safe and sound. Always cool people in there and willing to help. Thanks Matt 😎
GF
galina feinstein
Dec 24, 2025
5.0
Very quick service, sufficient, polite, easy, friendly!!! I believe, they are simply superior!