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United States Postal Service

2.2
(197 reviews)

Business Details

1485 Howard Rd, Rochester, NY
14624, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1485 Howard Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1485 Howard Rd, Rochester, NY
14624, United States

Hours

Monday8:30 AM - 6:00 PM
Tuesday8:30 AM - 6:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 6:00 PM
Friday8:30 AM - 6:00 PM
Saturday9:00 AM - 2:00 PM
SundayClosed

Reviews

2.2
197 reviews
5 stars
47
4 stars
12
3 stars
7
2 stars
5
1 star
126
  • MZ
    Mohamed A Zindani
    5 days ago
    1.0
    Refused to serve me claiming its closed they close Even though i was already inside and it was 5:53 pm the closing time is at 6:00 pm Poor decision
  • SS
    Samantha Sheen
    Apr 6, 2026
    1.0
    This post office is a nightmare. We made 2 appointments online on the website for a passport Appointment, the first time we go in they tell us that they dont have appointments on saturdays even though the website allows it and they dont know why. And the signage posted in the post office itself says there are appointments on saturdays. We make another appointment online for the following Thursday and they tell us we can't see anyone because the passport person is on vacation and he's the only person that is certified to do passports (not even the supervisor is as we came to find out after speaking to him). He helped us set up a third appointment for today (monday) and we end up waiting for 30 minutes and just watching how impolite the staff was to everyone while we were waiting. The post office needs to update their online scheduling system or hire people that can fill saturday appointments and make sure their staff are treating customers with respect.
  • JZ
    Joe Z
    Apr 2, 2026
    1.0
    Made an appointment for passport services for my kids while they are on spring break. My wife and I took off of work to bring them there. Only to be told that "the person who does the passports is on vacation this week". When asked why we didnt get a cancelation or reschedule notification he said "they don't do that here". How is that an acceptable standard? A simple email or call could have avoided a lot of frustration and inconvenience.
  • DS
    Dennis S
    Mar 25, 2026
    1.0
    Says they open at 8:30 AM I’m here at 8:45 and still locked. Maybe you should change your hours. This was not the first time
  • TH
    Tammy Howell
    Mar 20, 2026
    1.0
    The workers are not very friendly and I think it's terrible they want you to do a survey in front of the employee of how your service was before you can pay for your package to be delivered. I can't stand this post office the one on Lexington they're more friendly I'm faster.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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Certified April 12, 2026Yext Knowledge Graph
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