United States Postal Service

2.7
45 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1614 Penfield Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1614 Penfield Rd, Rochester, NY
14625, United States

Hours

Reviews

2.7
45 reviews
5 stars
15
4 stars
5
3 stars
1
2 stars
1
1 star
23
  • TT
    tomandjerry
    Dec 16, 2025
    1.0
    My package says it was delivered never received it. We should sue the usps. Im so sick of them messing this up. Grrrr plus we have ring footage they never came.
  • KM
    Kevin Markman
    Aug 19, 2025
    5.0
    Helpful staff and get to mail stuff
  • AS
    Aaron Sile
    Jun 24, 2021
    1.0
    Short heavy set lady is absolutely miserable! If you hate your job find a new one!
  • CA
    C B Arena
    Dec 14, 2020
    1.0
    Mail will sit there for days before it gets sent out. I went to use the kiosk on a Sunday night only to find all of the chutes locked shut, had to drive over to Pittsford to mail it after I printed out a label. Everytime you go in there there's a customer, and an employee who has no idea what they're doing and you sit in line for 10 minutes. Just the absolute worst place.
  • NR
    Nick Ragsdale
    Aug 17, 2017
    3.0
    I've had great experiences in the location with friendly and helpful staff. But the delivery driver to my house 3 times now has left an attempted delivery notice while I'm awake and at home. Not once did they come to my door to ask me to sign.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.