United States Postal Service

2.8
44 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1614 Penfield Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1614 Penfield Rd, Rochester, NY
14625, United States

Hours

Reviews

2.8
44 reviews
5 stars
15
4 stars
5
3 stars
1
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1
1 star
22
  • KM
    Kevin Markman
    Aug 19, 2025
    5.0
    Helpful staff and get to mail stuff
  • VF
    Vince Frederico
    Jun 30, 2025
    1.0
    This location is horrible. There is zero sense of urgency with any of the employees here. There can be 10 people in line and they want to ask every person that comes up to the desk about their vacation and their favorite foods and their favorite colors and how they're feeling today and how they felt yesterday meanwhile the line snakes out the door. In addition the employees use their cell phones while working and it slows them down significantly.
  • AT
    Amanda Transcend
    Jan 29, 2025
    5.0
    There is a USPS worker here, her name is Jaqlyne and I must say that she is the biggest ball of sunshine, and extremely knowledgeable, and overall helpful. I will never go to the post office in east rochester again, after experiencing her customer service. Thank you, "ma'am". 😉
  • TK
    Tim Kendrick
    Aug 26, 2019
    1.0
    I went to pick up a package and one woman looked around for 10 minutes before saying they didn't have it. My fiance called after I left and a different woman found it in two seconds. Very disorganized and not the first time they've misplaced our mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.