Brand Certified
United States Postal Service
2.2(191 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1485 Howard Rd, Rochester, NY
14624, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1485 Howard Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
191 reviews
5 stars
45
4 stars
12
3 stars
7
2 stars
5
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.
Operational Issues
Customers reported frequent problems with package drop-off services, including broken drop boxes and early closures.
Delivery Problems
Many customers experienced issues with lost or misdelivered packages, contributing to frustration with the service.
Staffing Concerns
Reviews indicated that the location is often understaffed, resulting in long wait times and inadequate service.
- TTTraveler TFeb 17, 20261.0Very bad customer service
- LCLeonard CostelloFeb 13, 20261.0No delivery for 3 days, tried calling Gates Post Office and only getting automated garbled misdirection.
- PHPeter HenryJan 17, 20262.0Says it's open till 2pm saturday. Arrived 1:50pm and they close the desk right as I'm walking up. If the policy is that the desk closes 10 minutes before close time, which I doubt it is, then at least specify that somewhere.
- LRLow RealJan 16, 20265.0Package found no issues lol
- JDJoseph DevendorfDec 30, 20251.0Sent my package back as "addressee was not known at the delivery address" when I moved in and updated my address with USPS. Would not answer the phone when I tried to call
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service at 1485 Howard Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 1485 Howard Rd?
Monday through Friday, the Post Office is open from 8:30 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online securely, then complete your setup in person with valid ID.
Is 24/7 lobby access available for PO Boxes here?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this local Post Office for specifics.
What nearby places can customers visit before or after their visit to the Post Office?
Customers can visit Panera Bread for coffee and food, Westgate Park for outdoor activities, or Livie’s Jamaican Restaurant for a meal nearby.
Are there any nearby services that complement the Post Office visit?
Yes, nearby services include Biznetix for marketing, Westline Creative for printing, and Western Union for money transfer services.
How can nearby transportation or location landmarks help customers find this Post Office?
The presence of another US Post Office and USPS Collection Point nearby helps confirm location; customers can also use landmarks like Westgate Park and Panera Bread for directions.
What is the cost for a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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