United States Postal Service

2.2
187 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1485 Howard Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1485 Howard Rd, Rochester, NY
14624, United States

Hours

Reviews

2.2
187 reviews
5 stars
44
4 stars
12
3 stars
7
2 stars
4
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Delivery Issues

Customers reported frequent problems with package deliveries, including lost packages and incorrect deliveries.

Operational Hours

Several complaints were made about the inconsistency of posted hours, with customers arriving during stated hours only to find the location closed.

Staffing Problems

Many reviews mentioned understaffing, resulting in long wait times and inadequate service.
  • JD
    Joseph Devendorf
    Dec 30, 2025
    1.0
    Sent my package back as "addressee was not known at the delivery address" when I moved in and updated my address with USPS. Would not answer the phone when I tried to call
  • LG
    Lil G
    Dec 23, 2025
    1.0
    I always have a bad experience at this location I will be changing my business address in 2026
  • JK
    Johnny K.
    Dec 12, 2025
    2.0
    Bad customer service
  • JO
    john owens
    Dec 12, 2025
    1.0
    12-12-25 Clerk 18 - older woman with glasses - is SO RUDE.
  • RB
    Richard Burch
    Oct 27, 2025
    1.0
    It is 6:35 and still no mail. Why is it that our mail comes so late? This is not occasionally but mail usually comes at 6:00 or so every night.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.