Brand Certified
United States Postal Service
2.5(234 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1335 Jefferson Rd, Rochester, NY
14692, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1335 Jefferson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.5
234 reviews
5 stars
68
4 stars
16
3 stars
6
2 stars
11
1 star
133
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; some report friendly and helpful service, while others describe rudeness and poor treatment.
Service Efficiency
Many customers express frustration with slow service and long wait times, particularly during busy periods.
Delivery Issues
Numerous complaints about delayed or lost packages, with some packages sitting for extended periods without updates.
Communication Problems
Customers frequently mention difficulties in reaching customer service by phone and issues with inaccurate information regarding hours of operation.
- AAAhmed AlJumelyFeb 13, 20261.0Not enough employees there and all the shelves it’s empty no enough envelopes or overnight invoices!
- RBRussell BrazellFeb 6, 20265.0This branch is always a real pleasure to go to. They are very helpful. They keep the line moving and never make you feel like an inconvenience. They answer all my questions and it's wonderful they are open late.
- AGAndi GilJan 28, 20265.0La señora que atiende los choferes es una mujer extraordinaria,amable ,servicial de verdad personas así hasta te ponen alegre si tienes un mal día .
- JVJack VanDusenDec 22, 20252.0Clerk was short and treated me poorly, told me I could pay a grand $$ to have my Christmas card arrive before Christmas. He spoke to another patron before finishing with me. I am 74 years old and have had many good/ great interactions with postal clerks; this interaction was poor and uncalled for.
- BGBraylee GrahamNov 6, 20251.0Every time I send a package from Canton, NY if it goes to Rochester first ...it's lost, what the hell are ya'll doing with these packages...if it goes to Syracuse it's here the next day...it took me almost a month to get my last package from Rochester, just kept setting their, the main office had to track it down at Rochester and put a new label on it, you all are useless up their...
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 1335 Jefferson Rd?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Do I need an appointment to apply for a passport at this Post Office?
Most passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
Does the USPS at 1335 Jefferson Rd provide passport photo services?
Yes, but you need to make an appointment using the online scheduler for passport and photo services.
How much does it cost to get a passport photo at this Post Office?
The current fee for a passport photo at the USPS is $15.
Can I reserve a PO Box online at this location?
Yes, you can search and reserve available PO Boxes online, then complete the setup in person at your local Post Office.
Are the PO Boxes accessible after hours at the United States Postal Service on Jefferson Rd?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary by location.
What are the operating hours for the USPS at 1335 Jefferson Rd?
Monday to Friday from 7:00 AM to 7:00 PM, Saturdays from 8:00 AM to 2:00 PM, and closed on Sundays.
What nearby places can help me find the United States Postal Service at 1335 Jefferson Rd?
Nearby is the Family First Federal Credit Union and the Rochester Lifestyle Medicine Institute, which can be landmarks when visiting the Post Office.
Are there nearby services I can visit before or after the Post Office?
Yes, you might check out Dunkin' for coffee or Bill Gray's Henrietta for dining, both located near the Post Office.
What transportation or rental options are nearby to help me get to the USPS location?
Avis Car Rental and Budget Car Rental are nearby, offering vehicle rental services to facilitate your visit to the Post Office.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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