United States Postal Service

2.8
82 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 300 Waring Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 Waring Rd, Rochester, NY
14609, United States

Hours

Reviews

2.8
82 reviews
5 stars
32
4 stars
4
3 stars
3
2 stars
2
1 star
41
  • AP
    Alyssa Pelow
    Jan 3, 2026
    1.0
    I’ve been to this post office many times, as I manage a local business down the street. I went in last week at 4 pm and the clerk was extremely unprofessional, using curse words and talking on the phone to Bob Johnson about how his vehicle is supposed to have a warranty. His computer system shut down and he told everyone it would be a 5-10 minute wait, totally fine and everyone was patient. The entire ordeal turned into me being at the post office for over 40 minutes waiting, and when it came my turn, the clerk LOUDLY complained about my certified letters, putting me on the spot to the rest of the waiting room and his coworker. I waited my turn and was patient when his system shut down just to be met with this treatment. I took back multiple of my certified letters as to not inconvenience him and he said nothing. I will never, and I mean never, come back to this post office again. I will drive out of my way to go to a different one. Steer clear if you want any resemblance of professionalism.
  • MS
    mikyung seo
    Dec 16, 2025
    1.0
    I have been running a breakfast diner at the same location for 11 years. For the past two months, however, I have not received any mail at the restaurant. Normally, the mail carrier comes between 12:00 and 1:00 PM, but I have not seen a mail carrier at all for almost two months. During this time, several important pieces of mail went missing, so I went to the post office. They told me that there was no mail being held for me. The manager gave me an unprofessional response, saying they would contact me by 9:00 AM the next morning, but even after four days, no one has contacted me. I also personally called the places that should have sent important mail to check whether any mail had been returned. They all confirmed that none of the mail was returned. So the question is: what did the mail carrier do with my mail? In the 12 years I’ve been in business, I’ve seen so many people come and go, but this lack of responsibility is unbelievable. This post office is truly strange.
  • KV
    Keena Viniski
    Nov 11, 2025
    1.0
    Untrained staff- they made plenty of mistakes while accepting my passport application. One- told me to write the WRONG amount on the check to US Dept of State. Two- charged me for a passport photo taking fee even though I provided my own passport photo that I had done somewhere else. Three- DID not process the 1-2 day expedited passport book delivery I requested in addition to the expedited service. How poor could your training program be? Please train your staff properly and prioritize attention to detail. I had to catch all her mistakes and bring it to her attention after she made all these errors. Why are the customers doing your staff's job?
  • EB
    Elham Ullah Babur
    Oct 13, 2025
    1.0
    It is closed branch but shows active in google map.
  • JD
    J. S. Daly
    Oct 11, 2025
    1.0
    Hours say open but the doors were closed and my package wasn’t checked in until after the holiday weekend.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.