United States Postal Service

2.9
78 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 300 Waring Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 Waring Rd, Rochester, NY
14609, United States

Hours

Reviews

2.9
78 reviews
5 stars
32
4 stars
3
3 stars
3
2 stars
2
1 star
38
  • KV
    Keena Viniski
    Nov 11, 2025
    1.0
    Untrained staff- they made plenty of mistakes while accepting my passport application. One- told me to write the WRONG amount on the check to US Dept of State. Two- charged me for a passport photo taking fee even though I provided my own passport photo that I had done somewhere else. Three- DID not process the 1-2 day expedited passport book delivery I requested in addition to the expedited service. How poor could your training program be? Please train your staff properly and prioritize attention to detail. I had to catch all her mistakes and bring it to her attention after she made all these errors. Why are the customers doing your staff's job?
  • EB
    Elham Ullah Babur
    Oct 13, 2025
    1.0
    It is closed branch but shows active in google map.
  • JD
    J. S. Daly
    Oct 11, 2025
    1.0
    Hours say open but the doors were closed and my package wasn’t checked in until after the holiday weekend.
  • VP
    victor perez
    Jun 21, 2025
    5.0
    Muy buen trato
  • TJ
    ty J
    Apr 4, 2019
    1.0
    This post office will “lose”your mail. I wasn’t home during the attempt to deliver, so I went to this post office to pick up my package first they said it must of been filed under the wrong number & couldn’t find it I came again the supervisor had me sign the slip & stated we will leave it when we redeliver of course I never got it went back for the 3rd time usps still didn’t have my package the supervisor then told me it was sent back to sender I asked why since I have attempted twice already to get my package the supervisor didn’t have a answer of course I contacted the sender who still doesn’t have the package but provided me the tracking number & I tracked the package on the website it says to schedule for redelivery I opened a claim & they still haven’t found my package! It’s been one month & a half & still no package they never sent it back to the sender

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.