United States Postal Service

3.0
28 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4455 Lake Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4455 Lake Ave, Rochester, NY
14612, United States

Hours

Reviews

3.0
28 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
0
1 star
13
  • DM
    Dalton Mundorff
    Dec 27, 2025
    1.0
    Never open. They also lock the doors so you can’t use any of the automated systems or drop boxes. Not a great location. Would go anywhere else.
  • WG
    Warrior Goddezz
    Nov 7, 2025
    1.0
    Informed delivery by email attached photo of check that should have arrived 11/07/2025 after the confirmation email stated delivered wasn't delivered. No mail at all was in mailbox. This is the first time not receiving a check on the exact same day that informed delivery sends information in regards to my email. Is anyone having trouble logging into their USPS account. For some reason it's not recognizing my username and password. It's not allowing me to login from the dashboard link in my email. Once I logged in on the official website page. It will not allow me to address any concerns. It logs me off then prompts me to login again and says unrecognized account.
  • CM
    Carlos Martinez
    Oct 21, 2025
    1.0
    Absolutely horrible customer service from the one older heavier guy at the front counter, I came in and asked about a passport and he told me he could only make an appointment for me which was fine I understand and then I asked for help with that and then he starts throwing me attitude for absolutely no reason, he said when and I asked what’s the latest they’re open and he yells at me saying it’s not that damn hard, pushes his screen away and told me pick a day, he said put my email in and I told him I couldn’t, it says tell the clerk my email and he just rolled his eyes, nothing but disrespect for 5 minutes of time
  • JT
    Jaqueline Tucker
    Apr 1, 2023
    1.0
    Racially discriminated against by Lea (clerk 35). I was refused service at 11:44a. I exited the store as three other customers entered and were served. I watched from my car. I then re-entered at 11:50am to be served and to get Lea’s information to file a formal complaint as she was serving one of the four white presenting people who entered after I was turned away. At 11:58am, I told Lea that I was an attorney and that I would be filing a formal Complaint. It would have been easier at that time for her to admit her fault and allow me to send my package to which she obliged. I retuned with my items to mail at 11:59a and realized that I did not trust Lea to maintain the integrity to ship my items without incident or loss. I purchased a mailer and proceeded to East Ridge PO to shop my items. I hope Lea learns from this incident and that whatever deep seeded biases she may have or that whatever is causing her to be a sub par postal employee or contributing to her having bad days improves over the course of her life. The management at this store should re-evaluate their employees so that these incidents do not repeat as patterns of poor behavior and treatment.
  • BB
    Barbielocs007
    Oct 1, 2020
    5.0
    I love this location!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.