United States Postal Service

2.4
104 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3245 Latta Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3245 Latta Rd, Rochester, NY
14612, United States

Hours

Reviews

2.4
104 reviews
5 stars
31
4 stars
5
3 stars
3
2 stars
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1 star
61
  • EW
    Erika Wolfe
    Dec 19, 2025
    1.0
    For four days now I've have watched my package go out for delivery, and every time it hits the delivery window, that window changes to later until it can't be any later and I get a bs excuse about weather or no reason at all. Almost an entire business week failing at delivering 1 package..every day. I wish businesses would stop using usps.
  • RS
    Rich Settembre
    Dec 15, 2025
    5.0
    They do as good as job as anyone dealing with customers who are sometimes impatient and rude.
  • JR
    Jazmin R
    Nov 3, 2025
    5.0
    Great service! Quick and Michelle was very helpful! Love that they’re open late til 6pm
  • LR
    Low Real
    Oct 21, 2025
    1.0
    This location closes at 6 and the other greece location at 5pm we have 2 usps compared to Henrietta and none are available until 7 pretty pointless i have to commute when one is close by the time im off from work you huys close 5 minutes to early that last hour would really make a difference on shipping
  • AG
    amanda girard
    Oct 10, 2025
    1.0
    Very rude clerk had a attitude from the start had to bring my 88 year old client who’s in a wheel chair and on oxygen to change his address because he was going to the nursing home and last week we went to post office to get a P.O. Box explained the situation and she only had him do the paper for the box and didn’t bother to tell us we had to do change of address as well so today we have very rude unprofessional clerk who decided after the service to go ahead and press the smiley face for the feedback of the service I told her that’s not what I was gonna pick and she starts getting nasty and saying o I did not help you?and I said u did but u had a attitude and didn’t seem like you wanted to help she continued to argue with me then words were exchange I told her she was very unprofessional and then she tell me ur the one that couldn’t fill out the papers right so then I told her I was gonna call corporate and she laughed at me and said go ahead and threw the change of mailing address form that we filled out into the recycle bin!!! This is unacceptable and will be following up with this my poor resident was so upset at the way she acted unreal. So now I have to go and do it online to make sure his mail goes to the P.O. Box instead of his house

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.