Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0165 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Brighton 12 Corners. Corner Of Elmwood & Winton Rd.
Details
- DeliveryNot available
Location
Hours
Reviews
3.9
124 reviews
5 stars
82
4 stars
9
3 stars1
2 stars
7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly, helpful, and knowledgeable, there were also numerous complaints about rude and unprofessional behavior from certain employees.
Pricing Issues
Several customers expressed dissatisfaction with high prices for shipping materials and services, feeling that they were being overcharged compared to competitors.
Notary Services
Multiple reviews highlighted issues with the availability of notary services, including appointments being made without a notary present, leading to frustration among customers.
Efficiency
Customers noted that the store can get busy, but many appreciated the staff's ability to manage the workload efficiently and provide timely service.
Mixed Experiences
Overall, experiences varied widely, with some customers having excellent interactions while others reported significant issues, particularly regarding lost packages and poor handling of complaints.
- TSTodd Robert Stevenson3 days ago1.0They lost my package and have been very unhelpful in the investigation. The item was very expensive and dropped off on November 4, more than two weeks ago, and still no resolution. I would never trust them again.
- HWHannah WrightNov 1, 20251.0Scheduled a notary appointment online and when I arrived she said they don’t even have a notary there. Nobody informed me before my appointment and online it clearly states they have a notary.
- JLJeavanna LanzaOct 18, 20251.0Employee at this location stole items out of my return package I dropped off. The company I was making a return with notified me when they received the return package two items were missing and they could not issue my refund for those items. A leather trench coat and a pair of jeans. I have opened a full investigation regarding this matter. It was a young woman working behind the counter when I made the return. BEWARE. Avoid this location. Untrustworthy people handling your packages & stealing.
- MRMatteo RagusaOct 14, 20252.0Remarkably rude and condescending staff. I was told not to be "dramatic" for concerns about the airbill pouch not being firmly attached on an overnight document shipment. All three employees on this day and time found it appropriate to behave like sarcastic children. I welcome a conversation with the franchise owner about my experience.
- DQDan QuatroOct 13, 20251.0I went into the UPS store to get 5 boxes to ship some pottery. They were roughly 12”x12” cube sized. The price for the 5 boxes was a staggering $89.00!!! Now, I understand the need for a business to profit but this is simple price gouging. I got 6 the same sized boxes at staples for $26.00! The UPS store should be ashamed! Go to staples just down the street!!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What shipping services does The UPS Store #0165 offer?
The UPS Store #0165 offers expert packing, shipping, mailbox services, and more to handle all your mailing needs.
What are the store hours for The UPS Store #0165?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturdays from 10:00 AM to 4:00 PM, and Sundays from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store #0165 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM.
What payment options are accepted at The UPS Store #0165?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #0165 provide notary and document shredding services?
Yes, The UPS Store offers notary services and document shredding among other business services.
Can I use The UPS Store #0165 for printing services?
Yes, professional printing and document finishing services are available at this location.
Where is The UPS Store #0165 located?
It is located at 2604 Elmwood Ave, Rochester, NY 14618, at the corner of Elmwood and Winton Rd.
What are some nearby businesses to The UPS Store #0165?
Nearby businesses include Cabinets Plus Remodeling, CMIT Solutions of Monroe, and Grady Associates, which offer remodeling, IT services, and business consulting respectively.
Are there any nearby real estate services to The UPS Store #0165?
Yes, Flower City House Buyers is a nearby real estate agent that customers might visit.
What dining options are close to The UPS Store #0165?
AJA Noodle Co, a noodles restaurant, is nearby and a good option for a meal before or after your visit.