Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1401 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind The Wilson Farms Store On Side Of Building.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
306 reviews
5 stars
200
4 stars
11
3 stars
9
2 stars
8
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.
Efficiency
Many customers appreciated the quick and efficient service, especially during busy times, although there were complaints about long wait times and staff not being available.
Management Issues
Several reviews indicated dissatisfaction with the new management and policies, suggesting a decline in customer service quality compared to previous ownership.
Parking and Accessibility
Customers expressed frustration with the parking situation, describing it as terrible and inconvenient.
- MMmcguffersDec 27, 20255.0Friendly employees and there was a self serve area to scan in returns, making my visit very fast and convenient.
- THTijuanna “Thehartmaneffect” HartmanDec 26, 20255.0I was there today around 11:45am on 12/26/2025 to send a package. The store was extremely busy and the young lady who helped me today was quick and efficient. She answered multiple questions for several people and it appeared she was also training someone. Great service under pressure!!!
- MEmatt eDec 16, 20251.0Good ups store but terrible parking lot. Will not go back. Ups needs to buy out the parking lot from the scammer thats preying on people dropping off Christmas packages at this location
- CHChantrelle HayesDec 9, 20251.0Gabriel was extremely rude and nasty when I asked why a package might not get accepted and then refused to help me and sent me to the next worker in line.
- KGKatie GregoryDec 7, 20255.0I have always liked this location and the staff but I had a really good experience here recently that made me want to leave a review! Thank you to Jacob for helping me figure out a way to save some money on shipping expenses to send a gift cross-country!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Rochester offer?
The UPS Store in Rochester offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.
Where is The UPS Store located in Rochester?
The UPS Store is located at 620 Park Ave, Rochester, NY 14607, behind The Wilson Farms Store on the side of the building.
What are the operating hours of The UPS Store?
The UPS Store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store open on holidays?
The UPS Store is closed on certain holidays including November 27, December 25, December 31, January 1, and January 19. It operates regular hours on other holidays like November 11 and November 28.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store for inquiries or services?
You can contact The UPS Store by phone at +1 585-442-3060 or email at store1401@theupsstore.com.
Does The UPS Store provide mailbox services?
Yes, The UPS Store offers mailbox services for all your mail and packages.
How do nearby places like The Wilson Farms Store help when visiting The UPS Store?
The Wilson Farms Store is a nearby landmark behind which The UPS Store is located, making it easier for customers to find the store.
What nearby convenience stores can customers visit around The UPS Store?
Customers near The UPS Store can visit 7-Eleven, a nearby convenience and liquor store for quick snacks or drinks before or after their visit.
Are there professional shredding services near The UPS Store?
Yes, Shred Nations offers shredding and professional services near The UPS Store, which could be useful for larger shredding needs beyond what The UPS Store provides.