Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1401 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind The Wilson Farms Store On Side Of Building.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
300 reviews
5 stars
196
4 stars
11
3 stars
9
2 stars
8
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and kindness, others were criticized for rudeness and lack of professionalism.
Staff Training
Several reviews indicate a need for better training among staff, with complaints about unhelpful attitudes and inconsistent service.
Efficiency
Customers appreciated quick service during busy times, but there were also reports of long wait times and issues with store hours.
Management Changes
Recent changes in ownership appear to have positively impacted service quality, with many customers noting improvements in staff behavior and overall experience.
Product Knowledge
Some employees demonstrated excellent product knowledge and problem-solving skills, while others were reported to be uninformed or dismissive.
- TJTerri JakubowskiNov 5, 20255.0Thank you to Jacob and the staff for helping me ship my packages properly and cost effectively! I appreciate you! 🤗
- CCCaitlyn CroftOct 21, 20255.0the employee who helped me today was PHENOMENAL: so kind, vivacious, and helpful! I appreciate her so much!!
- MNMadeline NevilleOct 14, 20251.0I am writing to express my experience about the service quality at the Park Ave Location. Despite numerous complaints, I continue to observe a pattern of minimal effort and unhelpful attitudes from the staff. This staff is lacking in customer service and not one of them should be in the customer service field. I hope this feedback can lead to some positive changes at this location, or at least clean house and start over with proper training.
- KRKosta RicaSep 17, 20251.0Guys here have to be retrained on their job. Was not pleasant experience trying to ship a simple item. Plus $88 price tag did not help the bad experience here. Things need to improve here.
- EEEdenSep 13, 20255.0Ronnie was helpful and personable. All of the crew working on 9/13 were positive and great to be around during my shipping process.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Rochester offer?
The UPS Store in Rochester offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.
Where is The UPS Store located in Rochester?
The UPS Store is located at 620 Park Ave, Rochester, NY 14607, behind The Wilson Farms Store on the side of the building.
What are the operating hours of The UPS Store?
The UPS Store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store open on holidays?
The UPS Store is closed on certain holidays including November 27, December 25, December 31, January 1, and January 19. It operates regular hours on other holidays like November 11 and November 28.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store for inquiries or services?
You can contact The UPS Store by phone at +1 585-442-3060 or email at store1401@theupsstore.com.
Does The UPS Store provide mailbox services?
Yes, The UPS Store offers mailbox services for all your mail and packages.
How do nearby places like The Wilson Farms Store help when visiting The UPS Store?
The Wilson Farms Store is a nearby landmark behind which The UPS Store is located, making it easier for customers to find the store.
What nearby convenience stores can customers visit around The UPS Store?
Customers near The UPS Store can visit 7-Eleven, a nearby convenience and liquor store for quick snacks or drinks before or after their visit.
Are there professional shredding services near The UPS Store?
Yes, Shred Nations offers shredding and professional services near The UPS Store, which could be useful for larger shredding needs beyond what The UPS Store provides.