Brand Certified
The UPS Store
3.8(309 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
620 Park Ave, Rochester, NY
14607, United States
Certified by The UPS Store • Feb 22, 2026
(585) 442-3060
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ny/rochester/620-park-ave
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1401 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Behind The Wilson Farms Store On Side Of Building.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
3.8
309 reviews
5 stars
201
4 stars
12
3 stars
9
2 stars
8
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some employees praised for their helpfulness and efficiency, while others received complaints for rudeness and unprofessional behavior.
Staff Performance
Several employees, particularly Meka, received high praise for their exceptional service, while others were criticized for lack of training and poor attitudes.
Store Management
There are indications of recent changes in management and staff, with some customers noting improvements in service, while others express dissatisfaction with new policies and practices.
Convenience Issues
Customers reported issues with store hours, parking, and the efficiency of service during busy times, leading to frustration.
- JJJasmine Jenkins1 day ago1.0Bad review they didn’t deliver my package on time and made excuses
- ASAllison SFeb 1, 20265.0Self service & desk workers are helpful
- MMmcguffersDec 27, 20255.0Friendly employees and there was a self serve area to scan in returns, making my visit very fast and convenient.
- THTijuanna “Thehartmaneffect” HartmanDec 26, 20255.0I was there today around 11:45am on 12/26/2025 to send a package. The store was extremely busy and the young lady who helped me today was quick and efficient. She answered multiple questions for several people and it appeared she was also training someone. Great service under pressure!!!
- MEmatt eDec 16, 20251.0Good ups store but terrible parking lot. Will not go back. Ups needs to buy out the parking lot from the scammer thats preying on people dropping off Christmas packages at this location
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Rochester offer?
The UPS Store in Rochester offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.
Where is The UPS Store located in Rochester?
The UPS Store is located at 620 Park Ave, Rochester, NY 14607, behind The Wilson Farms Store on the side of the building.
What are the operating hours of The UPS Store?
The UPS Store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store open on holidays?
The UPS Store is closed on certain holidays including November 27, December 25, December 31, January 1, and January 19. It operates regular hours on other holidays like November 11 and November 28.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact The UPS Store for inquiries or services?
You can contact The UPS Store by phone at +1 585-442-3060 or email at store1401@theupsstore.com.
Does The UPS Store provide mailbox services?
Yes, The UPS Store offers mailbox services for all your mail and packages.
How do nearby places like The Wilson Farms Store help when visiting The UPS Store?
The Wilson Farms Store is a nearby landmark behind which The UPS Store is located, making it easier for customers to find the store.
What nearby convenience stores can customers visit around The UPS Store?
Customers near The UPS Store can visit 7-Eleven, a nearby convenience and liquor store for quick snacks or drinks before or after their visit.
Are there professional shredding services near The UPS Store?
Yes, Shred Nations offers shredding and professional services near The UPS Store, which could be useful for larger shredding needs beyond what The UPS Store provides.
Brand Certified Facts from The UPS Store
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Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website
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