The UPS Store

3.6
75 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0347 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Pittsford Plaza Next To Applebee's.

Details

  • DeliveryNot available

Location

The UPS Store
3400 Monroe Ave, Rochester, NY
14618, United States

Hours

Reviews

3.6
75 reviews
5 stars
46
4 stars
2
3 stars
2
2 stars
2
1 star
23
  • YG
    yavuz selim gul
    Nov 15, 2025
    5.0
    Ms Rosa was very kind and professional and helpful... Thank you
  • SC
    Shauna Caratozzolo
    Oct 28, 2025
    5.0
    The staff are always so quick and helpful. The manager Andrea does a great job and since they moved locations they seem quicker than ever. Amazon returns are a breeze here. Thank you!
  • AM
    Alycia Marie
    Sep 18, 2025
    5.0
    Greg was so sweet and very helpful. Love this store and I will be returning for future shipments. :)
  • SF
    Sherri Forbes
    Jul 30, 2025
    5.0
    Very friendly and quick service
  • EW
    Elise Williams
    Dec 6, 2020
    1.0
    This location was great prior to 2020. Now the staff are just unfriendly, even RUDE. Particularly management. Rather than being greeted in a friendly manner, I am immediately scrutinized on ANY box I bring in to ship. I am them given a long spiel which almost borders on harassment about my boxes. About how they aren’t sturdy enough, or taped correctly, or this, that, and the other thing. About how management has the jurisdiction to deny my box for shipment. There’s always SOMETHING. There is never anything even remotely wrong with the boxes I bring in. They are all sturdy, secure, taped correctly, appropriate shape...etc. Perhaps they are just adamant on selling products but they’re DEFINITELY going about it the wrong way by badgering a customer as soon as they come through the door. There are helpful recommendations, and then there is undue criticism, which is what I receive each time. Nothing kind or courteous. Ever. Almost as if the staff just hates being there and being bothered by people. This location is right up the road from my work and I absolutely refuse to go here anymore because the staff has completely killed it for me. They could stand to learn about proper customer service and courtesy.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0347 in Rochester offer?

The UPS Store #0347 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.