The UPS Store

4.8
747 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5641 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Jay Scutti Plaza North (Across From Marketplace Mall).

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
300 Hylan Dr, Rochester, NY
14623, United States

Hours

Reviews

4.8
747 reviews
5 stars
682
4 stars
19
3 stars
4
2 stars
9
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, helpful, and professional staff, noting their willingness to assist and provide excellent service.

Efficiency

Many reviews highlighted the quick service and minimal wait times, with customers appreciating the fast processing of their requests.

Convenience

The variety of services offered and the store's layout were noted as convenient, making it a one-stop shop for various shipping and printing needs.

Positive Atmosphere

The store's environment was described as welcoming, with staff often smiling and creating a pleasant experience for customers.

Mixed Experiences

While most feedback was positive, a few customers reported issues with service consistency and expressed dissatisfaction with certain experiences.
  • EE
    Eryn Eren
    3 days ago
    5.0
    Best service, i went in had questions answered and left feeling confident that my package would end up in the right hands
  • JD
    jesse dudley
    Nov 17, 2025
    5.0
    Excellent service, staff is very professional, courteous and respectful. I will use this UPS store for all of my shipping needs.
  • ML
    Michael Laird
    Nov 12, 2025
    5.0
    I shipped a mobile phone to my brother. It was packed with other items. When I wanted to insure it, they said it had to be repacked to UPS standards. I asked - can you pack my box, as is, to USP standards in your box. They said Yes. Everything arrived at a remote location on schedule, safe and sound. Thanks.
  • KA
    katherine alvis
    Nov 4, 2025
    5.0
    Thank you Christine and all of the help at UPS on Durango in north Las Vegas. Superb service! I love UPS. Christine repackaged a USPS package returned to us. She took the gift out of our box, placed it in a mailer, handled multiple details, and sent us on our way. She waited while we got wrapping paper at nearby CVS for another gift and again, mailer, details and we were off. She turned lemons into sweet lemonade in minutes! THANK YOU
  • DD
    Daneisha
    Nov 1, 2025
    5.0
    Kevin was amazing! I was a little nervous about switching stores because I had just moved to a new are. Kevin made me feel at home so welcoming and kind. I can’t wait to come back and shop and ship with this store! Thanks UPS!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5641 in Rochester offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.