Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0363 in Rochester offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Westmar Plaza @ Corner Of Buffalo & Pixley Across Frm Tops Market.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
126 reviews
5 stars
83
4 stars
5
3 stars
2
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and lack of professionalism.
Staffing Issues
Many reviews mention understaffing, leading to long wait times and poor service experiences.
Service Reliability
Customers express frustration over unreliable services, including issues with notary appointments and delayed package deliveries.
Positive Experiences
Despite negative feedback, several customers highlight positive interactions with specific employees who provided exceptional service.
Pricing Concerns
There are complaints about high shipping costs and inconsistent pricing practices, leading to perceptions of unfairness.
- EAElizabeth AlFayadOct 15, 20255.0I ship documents here pretty often. There was a decent line this AM and Jeremy was working alone, on the phone with a customer who seemed upset. He was doing a great job of keeping calm and trying to deescalate the phone conversation, while a line of mostly impatient people stood there sighing and rolling their eyes. When he was able to get back to serving the folks in store, he continued his calm, professional demeanor, even as more and more people continued to stream in. I appreciated his temperament and professionalism, and I hope whoever handles staffing for this location does right by their employees and gets enough hands on deck to serve the volume of customers.
- MBMichelle BoyceSep 6, 20251.0Saturday, 9/6 I just went into the store to return an Amazon ordered item and there was no one else waiting in line to be helped. As I was walking up to the customer service guy he said "I really hate when people come in here on a Saturday!" I said "excuse me?" He said "I was talking to her." Pointing to the other customer service person who was in the process of assisting another customer. I then said "I don't care who you were talking to, as a customer service person for UPS, you shouldn't be saying that." His reply "I can only say that I'm sorry". I felt like saying to him that if you don't like your job then get out! UPS, why do you have such people representing you like this? It's not a good look!
- JBJoshua BrodersenSep 6, 20251.0I made an appointment to see a notary on a Saturday as this was one of the few places that said they had it. Appointment was made the Monday before. I got a confirmation email Saturday morning. When I got there, I was informed that there was no notary there on the weekends. I know it’s not the clerk’s fault, but why confirm the appointment if no one will be there?
- RDRaymond DukesSep 3, 20251.0Rude people didnt accept a usps package for delivery
- KDKrystal D’AnunzioAug 19, 20251.0Rude! The girl with the pink phone at the counter was too busy texting to do her job. I tried calling to tell someone in customer service what’s going on at that location and it was impossible to reach anyone. Horrible customer service!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Rochester offer?
The UPS Store #0363 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours for The UPS Store during weekdays?
The UPS Store is open Monday through Friday from 8:00 AM to 7:00 PM.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 11:00 AM to 4:00 PM. Holiday hours may vary.
Which payment methods are accepted at The UPS Store?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store offer mailbox rental services?
Yes, mailbox rental and mailbox services are available at this location for your mail and package needs.
Does The UPS Store provide notary services?
Yes, notary services are available as part of the professional services offered by The UPS Store.
Where is The UPS Store located in Rochester?
The UPS Store is located at 2117 Buffalo Rd, Rochester, NY 14624, inside Westmar Plaza at the corner of Buffalo and Pixley, across from Tops Market.
How can nearby Westmar Plaza help when visiting The UPS Store?
Westmar Plaza provides convenient parking and nearby shopping options, making your visit to The UPS Store more accessible and efficient.
Are there any nearby professional service providers close to The UPS Store?
Yes, Keystone Security Systems and Dr. D.J. Robinson's counseling services are nearby for added convenience to customers seeking related professional services.
Can customers visiting The UPS Store also find shipping competitors nearby?
While direct competitors like FedEx, USPS, Staples, Office Depot, and Postal Annex are known, the profile does not list their proximity; The UPS Store provides comprehensive services locally.