FedEx Ship Center

4.1
374 reviews
Exterior view of FedEx Ship Center

About

Shipping ServiceMailing ServicePackaging Supply StoreFedEx
Visit FedEx Ship Center in Rochester, NY when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.

Location

FedEx Ship Center
2580 Manitou Rd, Rochester, NY
14624, United States

Hours

Reviews

4.1
374 reviews
5 stars
238
4 stars
57
3 stars
22
2 stars
6
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude drivers and unhelpful representatives.

Delivery Issues

Numerous reviews highlighted problems with delivery attempts, including packages marked as undeliverable despite recipients being home.

Staff Friendliness

Some customers praised the staff at the locations for being friendly and helpful, although experiences varied widely.

Efficiency

While some customers found the service quick and efficient, others reported long wait times and understaffing issues.

Package Handling

Several reviews mentioned concerns about packages being mishandled or damaged during delivery.
  • DF
    donna finocchiaro
    4 days ago
    4.0
    Fast and friendly service
  • FE
    Frank Erazo
    Dec 16, 2025
    1.0
    POOR CUSTOMER SERVICE
  • SE
    Steve Earle
    Dec 11, 2025
    1.0
    If I could give it zero stars or negative stars I would delivery was a day late call customer service they were no help was supposed to call me back never did came today over an hour later than it was supposed to George the delivery driver was extremely rude as soon as I get the package on done see if it's broken cuz it looks like you dropped it off the truck Left it about 10 ft away from the street did not follow a delivery instructions highly do not recommend using FedEx as a shipping option unless you like being disappointed and treated very rudely
  • SF
    Shawn Fitton
    Dec 4, 2025
    1.0
    When you think FedEx can't reach a new low. Had a driver trespass into a restricted area at my job (they rang the door bell, entered the door, and IMMEDIATELY started wandering around the building looking for someone, because they couldnt wait the 10-20 seconds it took for someone to respond), then called his supervisor/dispatcher and complained when he was confronted after having admitted to disregarding the "authorized personnel only beyond this point" signage and passing thru the physical barriers that are in place (as we allow delivery drivers the COURTESY to enter and wait inside the building so they dont have to wait in poor weather conditions while someone comes to answer the door). For those who think this is an over reach of a statement, delivery drivers only have the implied license to access parts of the property NECESSARY to complete their delivery. This implied permission does NOT extend to areas that are clearly restricted. Trespassing is defined as knowingly entering or remaining on a property without a license, privilege, right, or authority to do so. In a restricted area, permission is explicitly absent or limited to authorized personnel.
  • RD
    Raymond Dukes
    Nov 21, 2025
    1.0
    Im litteraly screwed i have a package I have to sign for and theyres no time around when they are coming ive missed it twice now and pretty much 1000s as my client has now changed his mind hate FedEx will order in smaller to avoid them at all costs litterwly they suck

Frequently Asked Questions About FedEx Ship Center

What services does FedEx Ship Center in Rochester, NY offer?

FedEx Ship Center offers packing supplies, boxes, and various shipping services including FedEx Express, FedEx Ground, FedEx Freight, and expedited, standard, and economy shipping options.

What are the operating hours of FedEx Ship Center in Rochester?

The center is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.