Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at At the Greater Rochester International Airport in Rochester offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point Rochester
650 Airport Way, Rochester, NY
14624, United States
Hours
Reviews
2.6
183 reviews
5 stars
59
4 stars
8
3 stars
8
2 stars
8
1 star
100
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and failures in package delivery, often citing packages being delivered to the wrong addresses or not delivered at all.
Customer Service
Many reviews highlighted poor customer service experiences, including difficulty reaching representatives, unhelpful responses, and a lack of follow-up on issues.
Staff Performance
While some customers praised individual staff members for their helpfulness, overall feedback indicated that many employees were unprofessional and lacked knowledge.
Shipping Reliability
Customers expressed frustration with the reliability of DHL's shipping services, particularly regarding expedited shipping options that did not meet expectations.
Mixed Experiences
A few customers reported positive experiences with timely deliveries and helpful staff, but these were overshadowed by the majority of negative feedback.
- JNJoseph Ntagwabira Ndagijimana3 days ago5.0Fahed was so friendly and helpful good service best ever thank you fahed
- DCDavid Cussen3 days ago5.0Two words when it comes to Jose's customer service...HE ROCKS !!!
- MJMira JijiOct 28, 20251.0I been waiting for my package for over 2 months when it should have been here in a week as I payed for fast delivery I bad called and they said they would give me a call back in 2 hours that I never got and they been dismissing me non-stop if you can help it don't have your package shipped by them they are the worst delivery service I have ever had to work with
- KTKajal TOct 20, 20251.0Terrible experience. My delivery required no signature. However, the delivery person took back my package because I could not pick up their call and sign when they were attempting to deliver. I needed my package today and paid expedited shipping to get it delivered specifically today. It was extremely hard to find a live customer service representative, and when they finally picked up they could not help re deliver today or even let me pick up directly from the driver or the service point store. They would not even redirect me to the manager or head office.
- AVAngie VarelaSep 24, 20252.0Hola !Hacen envios ah ecuador ?
Frequently Asked Questions About DHL Express Service Point Rochester
Where is DHL Express Service Point Rochester located?
It is located at 650 Airport Way, Rochester, NY 14624, US, inside the Greater Rochester International Airport.
What are the operating hours of DHL Express Service Point Rochester?
The service point is open Monday through Friday from 9:00 AM to 7:00 PM and is closed on weekends.
Does DHL Express Service Point Rochester offer international shipping?
Yes, it specializes in international shipping services including next-day shipping and delivery for personal or business needs.
What payment options are accepted at DHL Express Service Point Rochester?
Accepted payments include American Express, Apple Pay, Check, Discover, Mastercard, and Visa.
Is DHL Express Service Point Rochester wheelchair accessible?
Yes, it has a wheelchair accessible entrance for customer convenience.
Can I get delivery services at DHL Express Service Point Rochester?
Yes, the location offers delivery services to help ship packages efficiently.
Are there other DHL Express ServicePoint locations near 650 Airport Way?
Yes, there are several DHL Express ServicePoint locations nearby offering freight and cargo services.
How can Pilot Air Freight near DHL Express Service Point Rochester assist customers?
Pilot Air Freight provides freight, cargo, and food delivery services nearby, which can complement DHL's shipping solutions for business or personal needs.
What nearby businesses could be useful for customers visiting DHL Express Service Point Rochester?
Nearby businesses such as Forward Air, Inc. for business logistics, and Talented Technologies At Pilot for tech retail, provide additional service options for customers in the area.
How can I contact DHL Express Service Point Rochester for inquiries or support?
You can call the local phone number at +1 585-436-1520 or use the main phone at +1 800-225-5345. Additionally, their website and social media handles provide further customer support.