DHL Express Service Point Rochester

2.6
183 reviews

About

Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at At the Greater Rochester International Airport in Rochester offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • Wheelchair accessible entranceAvailable

Location

DHL Express Service Point Rochester
650 Airport Way, Rochester, NY
14624, United States

Hours

Reviews

2.6
183 reviews
5 stars
59
4 stars
8
3 stars
8
2 stars
8
1 star
100

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and failures in package delivery, often citing packages being delivered to the wrong addresses or not delivered at all.

Customer Service

Many reviews highlighted poor customer service experiences, including difficulty reaching representatives, unhelpful responses, and a lack of follow-up on issues.

Staff Performance

While some customers praised individual staff members for their helpfulness, overall feedback indicated that many employees were unprofessional and lacked knowledge.

Shipping Reliability

Customers expressed frustration with the reliability of DHL's shipping services, particularly regarding expedited shipping options that did not meet expectations.

Mixed Experiences

A few customers reported positive experiences with timely deliveries and helpful staff, but these were overshadowed by the majority of negative feedback.
  • JN
    Joseph Ntagwabira Ndagijimana
    3 days ago
    5.0
    Fahed was so friendly and helpful good service best ever thank you fahed
  • DC
    David Cussen
    3 days ago
    5.0
    Two words when it comes to Jose's customer service...HE ROCKS !!!
  • MJ
    Mira Jiji
    Oct 28, 2025
    1.0
    I been waiting for my package for over 2 months when it should have been here in a week as I payed for fast delivery I bad called and they said they would give me a call back in 2 hours that I never got and they been dismissing me non-stop if you can help it don't have your package shipped by them they are the worst delivery service I have ever had to work with
  • KT
    Kajal T
    Oct 20, 2025
    1.0
    Terrible experience. My delivery required no signature. However, the delivery person took back my package because I could not pick up their call and sign when they were attempting to deliver. I needed my package today and paid expedited shipping to get it delivered specifically today. It was extremely hard to find a live customer service representative, and when they finally picked up they could not help re deliver today or even let me pick up directly from the driver or the service point store. They would not even redirect me to the manager or head office.
  • AV
    Angie Varela
    Sep 24, 2025
    2.0
    Hola !Hacen envios ah ecuador ?

Frequently Asked Questions About DHL Express Service Point Rochester

Where is DHL Express Service Point Rochester located?

It is located at 650 Airport Way, Rochester, NY 14624, US, inside the Greater Rochester International Airport.

What are the operating hours of DHL Express Service Point Rochester?

The service point is open Monday through Friday from 9:00 AM to 7:00 PM and is closed on weekends.