Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at At the Greater Rochester International Airport in Rochester offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point Rochester
650 Airport Way, Rochester, NY
14624, United States
Hours
Reviews
2.6
188 reviews
5 stars
64
4 stars
8
3 stars
8
2 stars
8
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members like Jose and Kevin received praise for their helpfulness and professionalism, many customers reported poor customer service experiences, including difficulty reaching representatives and unhelpful responses.
Delivery Issues
Numerous reviews highlighted significant problems with package delivery, including packages being delivered to the wrong addresses, delays, and lack of communication regarding delivery status.
Mixed Experiences
Some customers reported positive experiences with timely deliveries and helpful staff, while others expressed frustration over lost packages and inadequate service.
Recommendation
A significant number of customers advised against using DHL due to their negative experiences, suggesting alternatives like UPS or FedEx.
- KSKory SchimmelpfennigJan 2, 20265.0José was an incredible help! Appreciate the service, would recommend shipping from here to anyone.
- KLKleyson LozadaDec 5, 20255.0Hacen envíos a Perú?
- JHJon HackerDec 1, 20255.0Consistent good shipping
- SBSondra BeanNov 26, 20255.0Jose was the kindest, most helpful person ever! He greeted us with a smile & his willingness to help fill out the shipping information was incredible! My daughter was delivering a package overseas to her boyfriend in the military & Jose was so kind. I highly recommend using DHL and hopefully Jose will be able to help you too. He’ll definitely let you feel confident your package will arrive on time & his professionalism was top notch! Thanks Jose & DHL!
- DBDelaney BeanNov 26, 20255.0Jose was the most helpful person. I was stressed trying to send a care package across seas, and he helped me through every step of the way. I recommend going through DHL and if you ever encounter Jose he is so polite and helpful and you will leave with a smile on your face!
Frequently Asked Questions About DHL Express Service Point Rochester
Where is DHL Express Service Point Rochester located?
It is located at 650 Airport Way, Rochester, NY 14624, US, inside the Greater Rochester International Airport.
What are the operating hours of DHL Express Service Point Rochester?
The service point is open Monday through Friday from 9:00 AM to 7:00 PM and is closed on weekends.
Does DHL Express Service Point Rochester offer international shipping?
Yes, it specializes in international shipping services including next-day shipping and delivery for personal or business needs.
What payment options are accepted at DHL Express Service Point Rochester?
Accepted payments include American Express, Apple Pay, Check, Discover, Mastercard, and Visa.
Is DHL Express Service Point Rochester wheelchair accessible?
Yes, it has a wheelchair accessible entrance for customer convenience.
Can I get delivery services at DHL Express Service Point Rochester?
Yes, the location offers delivery services to help ship packages efficiently.
Are there other DHL Express ServicePoint locations near 650 Airport Way?
Yes, there are several DHL Express ServicePoint locations nearby offering freight and cargo services.
How can Pilot Air Freight near DHL Express Service Point Rochester assist customers?
Pilot Air Freight provides freight, cargo, and food delivery services nearby, which can complement DHL's shipping solutions for business or personal needs.
What nearby businesses could be useful for customers visiting DHL Express Service Point Rochester?
Nearby businesses such as Forward Air, Inc. for business logistics, and Talented Technologies At Pilot for tech retail, provide additional service options for customers in the area.
How can I contact DHL Express Service Point Rochester for inquiries or support?
You can call the local phone number at +1 585-436-1520 or use the main phone at +1 800-225-5345. Additionally, their website and social media handles provide further customer support.