The UPS Store

Reviews

• MM

  Marie

  Apr 4, 2026
  1.0
  I’d avoid this UPS store. When I have QR code s for packages, I usually can drop off them off and scan the code. Today when I went to do that, the guy at the front though nice clearly didn’t know what he was doing and I had to drop them off another day. I recommend going to another UPS store because you’ll just waste your time with this one.
• CC

  Carolina Campos

  Mar 30, 2026
  1.0
  If you could make your way to the UPS store in knickerbocker please do so. I went in here to return Verizon equipment. To begin, there was a line. Only one of the employees knew how to do shipping (I’m sure the lady was training). I waited almost an hour on that line just so I could get dismissed. I didn’t get his name but he swore he knew everything. I clearly stated that Verizon sent me an email with INSTRUCTIONS as to what to do to send my equipment back. I SHOWED him the email. He then proceeded to tell me that I was going to pay to ship it, I said no they said it would be covered. He said someone has to pay for the supplies used to ship the item. He said I can’t do nothing, I need an order number. I repeatedly said I don’t have one, Verizon didn’t provide one. The email is all I got. He again said without an order number I can’t do anything. He NEVER even tried to scan the serial number on the equipment which is what the email stated to do. Frustrated I left. This wasn’t the only thing that happened that day either. Another young man was shipping an Xbox too. Same thing he said you need to pay for the shipping and the supplies that we’re going to provide to ship it back. He said no it’s all covered by the insurance this isn’t my first time doing this. The man working again said no I’ve done this for years I already know. When he scanned the young man’s email he abruptly said oh wow this is new. Seemed very arrogant and annoyed (he kept complaining about customers not wanting to use the kiosk for returns out loud) if you don’t like your field of work, get a different job. HOWEVER, I went to the UPS store at 381 Knickerbocker to see if they would help me with returning my Verizon equipment. LITERALLY IN AND OUT. I paid the parking meter prepared to be there at least half an hour. The young lady SCANNED the serial number, printed out my receipt and said Enjoy the rest of your day! I was shocked I told her my experience with this store at cypress and she said oh yeah a lot of people prefer to take that extra 5 min trip to this store. I understand why! I have attached the email I showed him with clear instructions. NEVER GOING TO THIS LOCATION AGAIN.
• NJ

  Nadia Rivera-De Jesus

  Mar 28, 2026
  1.0
  ALWAYS closed when it says it's open on the weekends!
• RM

  rashon morales

  Mar 17, 2026
  5.0
  one of my favorite spots because of louis! he took care of me right away no time wasted !! thank you!!
• AM

  Arlene Miranda

  Mar 8, 2026
  5.0
  The UPS man, Louis, was patient, as I was confused about bar codes. He was very knowledgeable, finding the needed info on my phone to return two items, spoke to me kindly, & reminded me to take my receipt. My anxiety was eradicated w his expert, professional and friendly manner! I left very happy!

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