Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5323 in Rensselaer offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Rensselaer County Plaza Between Third Ave Exit And Troy Rd.
The UPS Store has convenient hours, location, and parking. Closer to my home than the local USPS post office, better and consistently better service and delivery. Friendly, knowledgeable, helpful staff - especially Jay at this store # 5323.
AB
Ali Bhatti
Mar 10, 2026
1.0
I rarely leave reviews, but this experience was extremely disappointing. I went in to ship two packages—one domestic and one to Canada. The employee was polite, but failed to mention that higher-value international shipments can incur customs taxes and fees.
When I called the store to address the issue, the manager actually hung up on me mid-conversation and later called back saying she would “try to help,” which led to nothing. The owner also called, but the conversation was completely unhelpful and basically just confirmed there was nothing they would do.
Now the package is stuck in customs and I’m being forced to pay $114 in fees or the package will be discarded.
Mistakes happen, but the way this was handled shows a serious lack of professionalism and customer service. As a UPS franchise, this location is doing a poor job representing the
CS
Chris Sanchez
Jan 28, 2026
5.0
The person who help me was very helpful and very nice !!! I will be back !!!
Sincerely,
Christopher Sanchez
What services does The UPS Store #5323 in Rensselaer offer?
The UPS Store #5323 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services locally in Rensselaer.
What are the operating hours for The UPS Store in Rensselaer?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturdays from 8:30 AM to 2:00 PM, and Sundays from 10:00 AM to 3:00 PM. Holiday hours may vary.
Does The UPS Store offer mailbox rental services?
Yes, The UPS Store provides mailbox rental services for all your mail and packages.
Which payment methods are accepted at The UPS Store in Rensselaer?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Is The UPS Store #5323 wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Can I get notary services at The UPS Store in Rensselaer?
Yes, notary services are available at this location.
Does The UPS Store offer printing and faxing services?
Yes, professional printing, faxing, and document finishing services are available.
What nearby medical facilities are close to The UPS Store that customers might visit?
Customers can find Family Medical Group, Gaetano Cristalli, DO, Northeast Health Imaging Center, and St. Peter's Medical Imaging nearby, useful if visiting for medical appointments before or after shipping errands.
Are there any nearby restaurants for grab-and-go meals around The UPS Store?
Yes, Chipotle Mexican Grill is nearby, offering a convenient spot for a meal before or after your visit to The UPS Store.
Where can customers get passport and visa services near The UPS Store in Rensselaer?
RushMyPassport in FedEx Office is located nearby and provides passport and visa services, complementing The UPS Store’s mailing and shipping offerings.
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