United States Postal Service

2.2
183 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9224 Queens Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9224 Queens Blvd, Rego Park, NY
11374, United States

Hours

Reviews

2.2
183 reviews
5 stars
45
4 stars
5
3 stars
4
2 stars
16
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees' attitudes and lack of professionalism.

Delivery Issues

Numerous reviews highlighted problems with packages being marked as delivered but not received, leading to suspicions of theft or incompetence.

Long Wait Times

Customers frequently mentioned long lines and slow service, often citing only one or two clerks available during busy hours.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with service quality.

Management Concerns

Several reviews indicated poor management practices, including inadequate staffing and failure to address customer complaints effectively.
  • MD
    Madelyn Doesburgh
    6 days ago
    5.0
    As a senior, I’ve always been treated with courtesy and respect The staff is always ready to answer my questions and help me in whatever area I need
  • VF
    vanessa familia
    Sep 27, 2025
    5.0
    I always have a great experience at this post office. 10/10 customer service. The only thing is the wait can be a bit long if there’s long lines but it isn’t always like that.
  • CO
    Cody O.
    Sep 9, 2025
    5.0
    The duality of this USPS vs the other one down the street is insane. I go here for all of my package drop off’s and never have an issue with bringing my well-behaved service dog in. My reused Amazon box packages have never been denied either. Meanwhile, I went to the Lefrak USPS location only once earlier this year and was immediately met with hostile attitude regarding my service dog, going so far as to deny my reused Amazon box package (claiming that logos were not accepted and that it was a “recent” policy), coercing me to buy brown tape to cover it, then loudly mocking me and my service dog status in front of a long line of customers. Go to this location instead.
  • AW
    Andy Weng
    Jul 2, 2025
    1.0
    Asian lady working there has terrible manners and was RUDE and yelled at me for trying to open the self service door saying “Did I call you up here?”. The service here is terrible along with the employee. Can’t even show decent respect to customers. Do better with employee training.
  • GS
    Galina Sidanov
    Aug 25, 2015
    1.0
    Mail always shoved in wrong box. Lucky us it's in a box of a home which is unoccupied. Mail man leaves his bag on our lawn crippling the grass. And as got calling them. It's a joke

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.